Miguel Quiroz

General Personal(GP):

- Responsible for the well-being of clients in said shelter

- Keeping a presence and ensuring clients are safe

- Signing in/out clients, opening and entering clients into rooms and shelter

- Working with DHS providing clients with food and other needs

- Doing Intakes and clients paper work when inprocessing into shelter

- Completing daily administrative work

- Working with children of all ages and teens

- Conducting hourly rounds and floor checks to ensure the safety of clients and children

Navigator Facilitator(NF):

- Responsible for conducting and scheduling client's appointments for Asylum/TPS

- Reaching out to clients who need assistance/information on Asylum/Work Authorization

- Assisting clients with Immigration paperwork and surveys for life hood

- Traveling to different sites/shelters to assist clients/reaching out

- Conducting surveys at numerous/multiple locations via in-person/ and or through phone

- Working along side case manager's and social workers for clients Immigration status

- Ensuring clients attend their appointments for Asylum/Immigration court dates

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Deployed Overseas Horn Of Africa Operation Enduring Freedom
• Provided Security for VIP politicians
• Trained and Taught the country's military on how to use U.S weapons
• Provided a presence and show of force to ensure the opposition acknowledge our presence
• Provided security and ensure the well-being of other services members
• Was apart of the QRF mission and was on stand by for anything and whatever was to come, was ready to be anywhere within a 16 hour time frame
• Worked alongside different branches of the military and had joint task training

• Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
• Maintained swift pace of work to meet business demands for cleaning and supplies storage.
• Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
• Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
• Upheld strict hygiene standards by conducting regular cleaning schedules, contributing to a safe and sanitary work environment.
• Served as liaison between front-of-house and back-of-house teams, fostering open communication channels for streamlined workflow processes.
• Streamlined banquet event set-up procedures, reducing labor hours needed and increasing overall efficiency for the team.
• Mentored junior stewards, providing guidance on best practices and fostering a strong team dynamic for consistent service excellence.
• Developed a comprehensive onboarding process for new hires, providing them with essential knowledge and resources to excel in their role from day one.
• Provided personalized service to VIP guests, anticipating their needs and exceeding expectations for memorable events.
• Conducted regular performance reviews of stewarding team members, identifying areas of improvement and opportunities for growth within the organization.
• Led training sessions for new hires, instilling the importance of teamwork and customer service excellence from day one.
• Collaborated with kitchen staff to maintain seamless communication, resulting in timely food delivery and enhanced guest experience.
• Coordinated with event planners to ensure successful execution of large-scale functions, managing staffing and logistical requirements as needed.
• Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
• Stepped into additional roles during busy times to boost coverage of important stations.
• Checked recycling cans, removed garbage and put recyclables in correct bin.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
• Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
• Greeted customers and provided outstanding customer service.

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
• Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
• Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.