Summary
Overview
Work History
Education
Skills
Other
References
Timeline
Generic

Miguel Ramirez

Inglewood,CA

Summary

Formally a skilled dispatcher at Secure Transportation, I bring a strong background in coordinating safe and efficient transportation services, including direct experience supporting the Gary and Mary West PACE project. I am now seeking to grow within the organization by transitioning into the PACE Care Navigator role, where I can apply my proven attention to detail, communication skills, and commitment to participant-centered care.

Overview

6
6
years of professional experience

Work History

Installation Coordinator

Cloud Comfort HVAC
Torrance, CA
03.2025 - Current
  • Oversee HVAC Install Projects - Manage all scheduled installations, ensuring timely service, smooth execution, and coordination across teams.
  • Coordinate schedules and customer communication - Set installation dates, update customers, align timelines with contracts, and maintain positive relationships.
  • Manage Materials, Expenses, and Reporting - Order and track equipment and materials, monitor job costs, and prepare clear expense reports for leadership.
  • Handle Inspections and Payments - Schedule required city inspections, set up payment plans, collect payments, and ensure contract compliance.

Partner Coordinator/Dispatcher

Secure Transportation
San Diego, Remote
11.2023 - 03.2025
  • Remote Work Proficiency - Experienced in working remotely, utilizing Microsoft Teams, and the full Office 365 suite for effective communication and collaboration.
  • Coordinate transportation for GMW PACE -Managed daily transportation schedules, ensuring timely pickups, and balancing driver and vehicle availability.
  • Participating in Touch Base Meetings - Engaged in weekly meetings with managers and supervisors to review performance, address challenges, and improve operations.
  • PACE Logic Knowledge and Participant Familiarity - Experienced with PACE Logic software and familiar with participant histories and sensitive information, allowing for accurate communication, informed decisions, and strong support of program operations.
  • Handling Emergency Situations - Handled emergencies or disruptions during transport, coordinating fast solutions to protect participant safety, and meet service needs.
  • Communicate and Resolve Issues - Acted as the main contact between drivers and PACE staff, handling trip updates, resolving concerns, and responding quickly to emergencies.

Team Lead/Key Holder

The Farmacy Westwood
Westwood, CA
08.2022 - 11.2023
  • Data Analysis - Evaluated data on stock levels, customer sales, and other factors, assessed trends, and reported on findings to help senior management make effective operational decisions.
  • Inventory Management - Inspected stock to identify shortages, replenish supply, and maintain consistent inventory.
  • New Employee Training - Trained and supervised new employees to apply best practices in customer service and store operations.
  • Submitting Store Reports - Frequently created and submitted monetary reports of store sales to senior management, aiding in business decision-making and planning.

Inventory Specialist/Dispatcher

Greenrush
Sacramento, CA
05.2021 - 07.2022
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Driving - Cross-trained as a driver to be able to take deliveries when needed.
  • Dispatching - Dispatched drivers' routes for orders proficiently and maintained high on-time delivery percentages.
  • Updating Online Inventory - Recorded information, shortages and discrepancies to keep products shown on our website current and accurate.

Technical Support Advisor

Apple Inc.
Elk Grove, Remote
03.2019 - 05.2021
  • Technical Proficiency - Provided technical phone support for iOS and macOS products for AppleCare customers while working remotely.
  • Upholding Company Credo - Ensured a superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
  • Complex Problem Solving - Investigated and resolved complex technical customer inquiries and complaints in a timely and empathetic manner.
  • Taking Frequent Calls - Answered an average of 10 calls per day by addressing customer inquiries, solving problems, and providing new product information.
  • Administrative Tasks - Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Compliance Regulation - Reviewed technical guidelines to verify compliance with information security standards and best practices.

Education

Bachelor's Degree - Criminal Justice with a concentration in Criminal Law

CALIFORNIA STATE UNIVERSITY, SACRAMENTO
Sacramento, CA
05.2022

Skills

  • Microsoft Office
  • Windows
  • Mac OS
  • Remote Work
  • PACE Logic
  • Effective communication
  • Collaboration
  • Adaptability
  • Teamwork
  • Problem solving
  • Time management
  • Empathy

Other

  • Computer Skills: Microsoft Office, Google Documents, Microsoft Excel, Windows and MacOS proficient
  • Remote Work: Skilled in working independently in a remote setting, with a proven ability to manage tasks, communicate effectively, and collaborate seamlessly across virtual teams to achieve goals and meet deadlines.
  • Strong Soft Skills: Excellent adaptability, teamwork, problem-solving, time management, and empathy.

References

References available upon request.

Timeline

Installation Coordinator

Cloud Comfort HVAC
03.2025 - Current

Partner Coordinator/Dispatcher

Secure Transportation
11.2023 - 03.2025

Team Lead/Key Holder

The Farmacy Westwood
08.2022 - 11.2023

Inventory Specialist/Dispatcher

Greenrush
05.2021 - 07.2022

Technical Support Advisor

Apple Inc.
03.2019 - 05.2021

Bachelor's Degree - Criminal Justice with a concentration in Criminal Law

CALIFORNIA STATE UNIVERSITY, SACRAMENTO

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