Miguel Ramirez

• Loaded cargo onto air cargo containers and processed packages for mail.

• Delivered exceptional customer service by resolving inquiries and issues quickly and professionally.
• Supervised front-end operations, ensuring clean, organized, and efficient workstations.
• Assisted with inventory management, shelf stocking, and product display compliance with company standards.
• Trained and coached new employees on store procedures, safety protocols, and service expectations.
• Led team efforts to maintain high levels of customer satisfaction through effective communication and teamwork.
• Collaborated with management to identify staffing needs, conduct hiring processes, and improve overall store efficiency.

• Operated forklifts and pallet trucks safely, meeting or exceeding productivity goals.
• Ensured accurate order selection, loading, and replenishment with near-perfect accuracy.
• Conducted daily equipment inspections and maintained a clean, safe workspace.
• Trained and mentored new employees, supporting cross-training and team development.
• Assisted supervisors with operations, resolving order discrepancies and coordinating shipments.
• Contributed to workflow improvements and maintained strong communication across teams.

• Supervised daily production operations, ensuring compliance with safety, health, and quality standards.
• Trained and mentored employees to improve performance, safety, and efficiency.
• Reduced equipment downtime through preventive maintenance and staff training.
• Analyzed production data to identify inefficiencies and implement lasting process improvements.
• Provided regular performance evaluations and feedback to support employee development.
• Assisted management in strategic planning to meet productivity and profitability goals.

• Oversaw daily logistics operations, ensuring on-time delivery and customer satisfaction through coordination with carriers, production, and scheduling teams.
• Reduced transportation costs by consolidating orders and negotiating freight quotes with preferred carriers.
• Trained and supervised logistics staff, ensuring compliance with domestic and international shipping regulations.
• Managed export documentation for Latin America and coordinated international shipments with facilities in Slovakia, Vietnam, and Italy.
• Streamlined logistics processes post–staff reduction through cross-training and process improvements.
• Maintained accurate shipment tracking in SAP and ensured all outgoing freight met documentation and carrier requirements.

Tactical Information Coordinator (TIC), assisted in air warfare by maintaining and transmitting via LINK an accurate real time tactical air picture.