Miguel Ramirez
Val Verde County Sherrifs Office
Del Rio,TX
2
Languages
9
years of professional experience
Dedicated professional with expertise in de-escalation techniques and customer service. Proven ability to foster relationships and manage incidents effectively, ensuring public safety and enhancing community trust.
Work History
Deputy Sheriff
2 Years 6 Months- Implemented legal regulations to ensure public safety while protecting life and property from potential threats.
- Patrol assigned areas, respond to emergency and non-emergency calls, and investigate suspicious or criminal activity.
- Conduct traffic stops, issue citations, investigate traffic incidents, and enforce traffic laws.
- Perform arrests, searches, and prisoner transports in accordance with departmental policies and legal procedures.
- Conduct preliminary investigations, gather evidence, interview witnesses and involved parties, and accurately document findings.
- Prepare detailed incident, arrest, and investigative reports for departmental and court use.
- Cultivated positive relationships with community members through professional communication and community-oriented policing initiatives.
- Demonstrate integrity, accountability, situational awareness, and adherence to departmental policies and procedures.
Customer Service Associate
4 Years 7 Months- Maintained knowledge of product offerings to provide accurate information to customers.
- Assisted customers with billing questions, account updates, service changes, and general product inquiries.
- Recommended AT&T wireless, internet, and device solutions based on individual customer needs.
- Resolved customer concerns and complaints professionally while maintaining a positive customer experience.
- Processed payments, upgrades, new service activations, and account modifications accurately.
- Explained service plans, promotions, device features, and policies clearly to customers.
- Met or exceeded customer service, sales, and performance goals.
- Maintained accurate customer account information while protecting confidential information.
- Used problem-solving and communication skills to de-escalate difficult situations and reach effective resolutions.
- Worked collaboratively with team members and management in a fast-paced, customer-focused environment.
Material Handler
1 Year- Operated forklifts and pallet jacks to efficiently transport materials throughout facility.
- Collaborated with team to optimize material flow and reduce bottlenecks in production areas.
- Conducted regular inventory checks, ensuring accurate stock levels and timely replenishment.
- Maintained safety protocols, promoting a culture of compliance and reducing workplace incidents.
- Utilized Excel to manage and monitor material usage effectively.
Assistant Manager
11 Months- Trained and mentored staff to enhance operational efficiency and service quality.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated staff schedules to ensure adequate coverage during peak hours and events.
- Assisted in developing marketing strategies to increase local customer engagement and sales.
- Collaborated with management to streamline processes, improving workflow efficiency across the team.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Drive-Thru Cashier
11 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization in drive-thru area to enhance customer experience.
- Assisted team members during peak hours to ensure timely service delivery.
- Handled customer inquiries and resolved issues, promoting satisfaction and loyalty.
Education
Bachelor of Science - Criminal Justice
Skills
De-escalation techniques
Integrity and ethics
Incident response
Emergency response
Interview techniques
Relationship building and management
Staff management
Decision-making
Customer Service
Verbal & Written Communication
Conflict Resolution & De-escalation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Deputy Sheriff
Val Verde County Sherrifs Office
01.2024 - 07.2026Read More
Customer Service Associate
AT&T Mobility
06.2021 - 01.2026Read More
Material Handler
HALYARD HEALTH, Kimberly Clark Corp. Who Purchased Iflow
06.2020 - 06.2021Read More
Assistant Manager
Domino's Pizza
07.2019 - 06.2020Read More
Drive-Thru Cashier
McDonald's
06.2017 - 05.2018Read More
Sul Ross State University
Bachelor of Science from Criminal Justice
Read More