Miguel Restivo
Celebration,FL
Summary
Dynamic professional with a proven track record at Target, excelling in effective communication and conflict resolution. Recognized for enhancing customer loyalty through prompt complaint resolution and training staff in service excellence. Adept at identifying operational improvements, ensuring a seamless customer experience while maintaining high standards of service.
Overview
6
6
years of professional experience
Work History
Guest Advocate
Target
Kissimmee, Florida
03.2024 - Current
- Resolved customer complaints promptly to uphold company service standards.
- Trained new staff on operational procedures and customer service protocols effectively.
- Engaged customers in friendly conversation to foster positive relationships and loyalty.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Processed online orders using point-of-sale systems.
- Identified opportunities for improvement in operational processes.
Shift Supervisor
Vivoli Il Gelato
12.2021 - Current
- Supervised daily operations and maintained workflow efficiency during peak hours.
- Developed strategies for improving operational efficiency and customer service levels.
- Trained and mentored new staff on service standards and product knowledge.
- Resolved customer complaints promptly to enhance the overall dining experience.
- Resolved customer complaints and reported issues to senior management.
- Ensured all safety and sanitation regulations were met throughout the shift.
Cashier
Summerwind Foods
01.2020 - 11.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Handled customer complaints calmly and resolved issues promptly.
Education
ServiceNow Foundations -
ServiceNow
08.2025
ServiceNow Fundamentals -
ServiceNow
08.2025
CompTIA A+ -
CSU Global
08.2025
High School -
Celebration High School
Celebration, FL01.2020
Skills
- Effective communication
- Communication skills
- Team coordination
- IT support
- Solution-oriented mindset
- Conflict resolution
Communication Skills
Work closely with customers and listen to what their issue they are experiencing in order to provide world class customer service.
References
References available upon request.
Timeline
Guest Advocate
Target
03.2024 - Current
Shift Supervisor
Vivoli Il Gelato
12.2021 - Current
Cashier
Summerwind Foods
01.2020 - 11.2021
ServiceNow Foundations -
ServiceNow
ServiceNow Fundamentals -
ServiceNow
CompTIA A+ -
CSU Global
High School -
Celebration High School