Miguel Revelo
San Luis la Herradura,El Salvador
Summary
Dynamic professional with a proven track record at Concentrix, excelling in customer service and problem-solving. Known for fostering strong client relationships and achieving sales targets. A collaborative team player with excellent communication skills, dedicated to enhancing customer satisfaction and driving business success. Adaptable and self-motivated, thriving in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Home Solutions of Iowa
Waukee, USA
01.2022 - 12.2024
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Sales Representative
Concentrix
San Salvador, El Salvador
06.2015 - 04.2019
- Developed and maintained strong customer relationships to enhance client retention and satisfaction.
- Achieved sales targets through effective product presentations and tailored solutions for diverse customer needs.
- Conducted market research to identify new business opportunities and inform strategic sales initiatives.
- Collaborated with cross-functional teams to streamline processes and improve overall service delivery efficiency.
Escalations Tier 2
Atento
San Salvador, El Salvador
04.2014 - 04.2015
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Tech Support Level 2
Concentrix
San Salvador, El Salvador
04.2013 - 02.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Retention Agent
Stream Global Services Inc.
, El Salvador
06.2011 - 04.2013
Customer Service Representative
SYKES
San Salvador, El Salvador
05.2011 - 05.2011
Education
Computer And Information Systems
Insalher
San Luis La Herradura01-2001
GED -
Escuela Francisco Castaneda
San Luis La Herradura, El SalvadorSkills
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
GAF knowledge Certification
Languages
- Spanish
- English, Native or Bilingual
- Spanish, Native or Bilingual
Timeline
Home Solutions of Iowa
01.2022 - 12.2024
Sales Representative
Concentrix
06.2015 - 04.2019
Escalations Tier 2
Atento
04.2014 - 04.2015
Tech Support Level 2
Concentrix
04.2013 - 02.2014
Retention Agent
Stream Global Services Inc.
06.2011 - 04.2013
Customer Service Representative
SYKES
05.2011 - 05.2011
Computer And Information Systems
Insalher
GED -
Escuela Francisco Castaneda