Summary
Overview
Work History
Education
Skills
Timeline
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Miguel Reyna

Shipping Assistant Manager
Santa Ana,CA

Summary

Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.

Overview

16
16
years of professional experience

Work History

Shipping Assistant Manager

AudioQuest
Irvine, CA
08.2021 - Current
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Improved customer satisfaction by addressing and resolving shipping-related concerns in a timely manner.
  • Implemented tracking systems that provided improved visibility into shipment status for both internal teams and customers alike.
  • Provided exceptional customer service by ensuring timely communications with clients regarding shipment status updates or any unexpected delays.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.

Barback

Louie's By The Bay
Newport Beach, CA
11.2018 - 03.2020
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Assisted bartenders with processing customer payments and documenting orders.
  • Explained daily specials and beverage promotions to exceed daily sales goals.

Server

Balboa Bay Resort
Newport Beach, CA
10.2014 - 03.2019
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items.

Food Runner

Hyatt Regency Resort and Spa
Huntington Beach, CA
02.2014 - 01.2017
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Delivered correct food items to tables according to order documentation.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.

Banquet Houseman

Resort at Pelican Hill
Newport Coast, CA
10.2008 - 10.2013
  • Reset ballrooms, meeting spaces and banquet areas for future functions by disassembling tables and chairs, removing wall decorations and properly storing equipment.
  • Set up event and meeting rooms by emptying garbage receptacles, straightening chairs and restocking materials such as pens and note pads.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Education

High School Diploma -

Westminster High
Westminster
2008

Skills

  • Highly responsible and reliable
  • Works well under pressure
  • Upbeat, outgoing and positive
  • Self-Motivated
  • Loading and unloading
  • Shipping and Receiving
  • Forklift Operation
  • Hospitality service expertise

Timeline

Shipping Assistant Manager

AudioQuest
08.2021 - Current

Barback

Louie's By The Bay
11.2018 - 03.2020

Server

Balboa Bay Resort
10.2014 - 03.2019

Food Runner

Hyatt Regency Resort and Spa
02.2014 - 01.2017

Banquet Houseman

Resort at Pelican Hill
10.2008 - 10.2013

High School Diploma -

Westminster High

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Miguel ReynaShipping Assistant Manager