MIGUEL RIVERA
Kissimmee,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Service Coordinator
Thermo King Of The Southeast
Orlando, FL
07.2024 - Current
- Managed incoming calls for potential customers seeking quotes or information about dealership services.
- Served as the primary point of contact for customer inquiries, demonstrating prompt and efficient responses through phone, email, and in-person interactions.
- Provided professional customer service by greeting and addressing customer needs.
- Provided customers with precise estimates for repair expenses, labor duration, and pricing of parts.
- Ensured completion of work according to dealership standards by reviewing service orders.
- Resolved customers' service or billing complaints by adjusting bills and refunding money.
Parts Clerk /Manager
Thermo King of the Southeast
Orlando, FL
07.2021 - Current
- Provided customer support for parts inquiries and pricing via multiple communication methods: email, phone, and in-person.
- Executed weekly stock purchases using overnight priority placement.
- Prepared and delivered delivery orders efficiently.
- Analyzed stock levels to determine reorder points when necessary.
- Resolved discrepancies between invoices and purchase orders.
- Delivered exceptional customer service to both internal and external clients.
- Handled both UPS and FedEx receiving and preparation tasks.
- Conducted and managed cycle counts, adjustments, and stock transfers between branches.
- Created and received purchase orders.
- Handled customer inquiries pertaining to the availability of parts.
- Streamlined warehouse storage areas to maximize efficiency while minimizing potential safety concerns.
Parts administrator
Ahern Equipment Rental
Orlando, FL
08.2019 - 07.2021
- Assisting technician with finding the correct part in the unit manual
- Monitory the current parts inventory level
- Receiving parts, including placing them into inventory workorders
- Properly labeling a stocking the parts
- Collaborating with the Service manager to ensure all parts are available for jobs repairs
- Performing weekly cycle count and yearly inventory count
- Service truck inventory management and order purchasing.
Service Manager Administrator / Parts Administrator
Synergy Equipment Rental
Orlando, FL
07.2018 - 07.2019
- Managed and supported administrative responsibilities for Service Manager.
- Communicated with vendors about purchase orders and invoices.
- Dispatching service calls for field technicians and ordering necessary parts for their service calls.
- Monitored work orders for completion and closure by field service technicians.
- Created reports documenting part inventory, cost, and usage.
- Placed purchase orders for service department and sourced alternative vendors at better prices, resulting in significant cost savings for the company.
- Decreased spending on parts by sourcing low-cost inventory and managing returns.
- Maintained accurate records of service vehicle inventory.
Education
High School Diploma -
Consorcio De Caguas
Caguas, P.R01.1998
Skills
- Detail orientation
- Goal Setting
- Adaptability and Flexibility
- Interpersonal Communication
- Problem-solving aptitude
- Team Collaboration
- Professionalism
- Task Prioritization
- Reliability
- Multitasking
- Experience in leadership
Timeline
Service Coordinator
Thermo King Of The Southeast
07.2024 - Current
Parts Clerk /Manager
Thermo King of the Southeast
07.2021 - Current
Parts administrator
Ahern Equipment Rental
08.2019 - 07.2021
Service Manager Administrator / Parts Administrator
Synergy Equipment Rental
07.2018 - 07.2019
High School Diploma -
Consorcio De Caguas
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