Miguel Rivera
Kissimmee,FL
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
Work History
Subcontractor
Automotive Safety Glass
10.2021 - 11.2024
- Consulted with customers to assess needs and propose optimal solutions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Delivered high level of service to all customers and effectively resolved issues.
- Discussed various grades of glass with customers and assisted with choosing optimal glass for individual needs.
- Replaced seals around windows to prevent water leakage and protect surrounding structures.
- Maintained inventory of automotive tools and installation materials.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Documented all service records and customer information to foster accuracy.
- Provided quality auto glass installation services, windshield replacement, and crack repair.
- Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
- Managed time efficiently in order to complete all tasks within deadlines.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Assistant Manager
Safelite Auto Glass
05.2018 - 10.2021
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Store Manager
SUBWAY®Restaurants
01.2015 - 02.2018
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma -
Crosby High School
Waterbury, CT06-2012
Skills
- Cost control
- Subcontractor coordination
- Tools and equipment
- Installations and maintenancek
- Safety procedures
- Time management
- Customer interaction
- Building codes compliance
- Commercial and residential projects
- Restaurant operations management
- Recruitment
- Kitchen oversight
- Complaint resolution
- Team management!
- Staff scheduling
- Staff management
- Labor and food cost control,
- Stable work history
- Policy administration
- Customer service and satisfaction
- Orientating and training
- Employee supervision
- Employee performance evaluation
- Money handling
- Vendor relationship management
- Workplace safety compliance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Subcontractor
Automotive Safety Glass
10.2021 - 11.2024
Assistant Manager
Safelite Auto Glass
05.2018 - 10.2021
Store Manager
SUBWAY®Restaurants
01.2015 - 02.2018
High School Diploma -
Crosby High School
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