Miguel Rivera
LANCASTER,PA
Overview
3
3
years of professional experience
Summary
Dynamic and adaptable professional with a proven track record at Shot and Bottles Restaurant, excelling in customer service and efficient pacing. Recognized for implementing process improvements that reduced wait times, while training new staff to enhance service delivery. Skilled in heavy lifting and maintaining a clean environment, ensuring guest satisfaction.
Work History
Bar Back/ Flood Runner
Shot and Bottles Restaurant
04.2025 - Current
- Delivered food and beverage orders efficiently to tables, enhancing customer satisfaction.
- Assisted servers with table setups and cleanups, maintaining a smooth workflow during peak hours.
- Collaborated with kitchen staff to ensure timely preparation and delivery of menu items.
- Monitored dining area cleanliness, ensuring compliance with health and safety standards.
- Communicated effectively with team members to streamline service operations during busy shifts.
- Trained new runners on restaurant procedures and best practices for efficient service delivery.
- Implemented process improvements that reduced wait times for food delivery, enhancing guest experience.
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
- Ensured cleanliness of work areas, contributing to a well-maintained office environment.
- Provided excellent customer service while meeting challenging time goals.
Cashier/ Stock Person
At Home
03.2025 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries, providing excellent service and product knowledge.
- Managed cash drawer, ensuring balanced transactions at end of shift.
- Collaborated with team members to maintain store organization and cleanliness.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly, enhancing overall shopping experience.
- Monitored inventory levels at checkout stations, facilitating timely restocking efforts.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Host/ Food Runner
Decade
08.2023 - 03.2025
- Greeted and welcomed guests, ensuring positive first impressions.
- Managed reservations and seating arrangements to optimize flow during peak hours.
- Coordinated with kitchen and waitstaff to ensure timely service delivery.
- Assisted in training new hosts on operational procedures and customer service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Floor Associate
Reel Movie Theater
10.2022 - 06.2023
- Assisted customers with ticket purchases and inquiries, enhancing overall guest experience.
- Maintained cleanliness and organization throughout theater space, ensuring safety and comfort for patrons.
- Collaborated with team members to set up and break down film screenings efficiently.
- Adapted quickly to changing schedules and responsibilities in a fast-paced environment.
- Implemented best practices for customer service, contributing to positive reviews and repeat business.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
Education
High School Diploma -
McCaskey High School
Lancaster, PAWork Preference
Work Type
Full TimeTimeline
Bar Back/ Flood Runner
Shot and Bottles Restaurant
04.2025 - Current
Cashier/ Stock Person
At Home
03.2025 - Current
Host/ Food Runner
Decade
08.2023 - 03.2025
Floor Associate
Reel Movie Theater
10.2022 - 06.2023
High School Diploma -
McCaskey High School
Skills
- Customer service
- Efficient pacing
- Heavy lifting
- Administrative tasks
- General maintenance
- Speed training