Miguel Rocha
Ventura,CA
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated
- Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Delivery Driver
GrubHub
03.2019 - Current
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Delivered orders to customers to drive full satisfaction.
Massage-therapist
Massage Center
06.2023 - 09.2023
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Provided clear, concise instructions to clients to prepare for massage services.
- Administered Swedish, deep tissue and sports massage techniques.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
Busboy
Galloping Hen
09.2021 - 04.2023
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter,
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Trained new staff in bussing and cleaning procedures.
- Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
- Arranged tables and chairs for special occasions and events.
- Assisted with bussing tables and cleaning up spills.
- Answered customer questions about food and beverage items and assisted with menu selections.
Education
No Degree - Massage Therapy
Kali Institute For Massage
746 E Main St,CA 9300109.2023
High School Diploma -
PCH
Ventura, CA06.2012
Skills
- Customer Consultation
- 8 Years of customer service
- Swedish Massage
- Body Mechanics
- Aroma Therapy
- Body Treatments
- Hot Stone Massage
- Sports Massage
Certification
- CMT - Certified Massage Therapist
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Massage-therapist
Massage Center
06.2023 - 09.2023
Busboy
Galloping Hen
09.2021 - 04.2023
Food Delivery Driver
GrubHub
03.2019 - Current
No Degree - Massage Therapy
Kali Institute For Massage
High School Diploma -
PCH
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