Miguel Rodriguez
Rohnert Park,California
Summary
Hardworking professional well-versed in cleaning carpets, upholsteries, mattresses and other surfaces in residential and commercial environments. Quality-driven and proactive with excellent interpersonal and planning skills. Detail-oriented Carpet and Upholstery Steam Cleaner possessing in-depth knowledge of carpet fibers, equipment and cleaning solutions. Customer-focused individual with years of experience cleaning residential and commercial carpets. Expertise in determining proper chemical solutions, removing stubborn dirt and stains and providing accurate job cost estimates.
Overview
6
6
years of professional experience
Work History
Carpet Cleaning
Sequoia Carpet Cleaning
04.2018 - Current
- Cleaned home carpets, tile, grout, area rugs, mattresses and upholstery.
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Performed specialty treatments on stains.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Moved furniture weighing up to 60 pounds to prepare homes for cleaning.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Provided exceptional service for each customer to achieve complete satisfaction.
Assistant Manager
Zumiez
03.2023 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
Concessionist
Cinemark Theaters
09.2017 - 06.2018
- Completed transactions with operation of point of sale terminals.
- Performed reconciliation of POS terminals with cash and credit transactions to balance cash drawer at end of shift.
- Maintained quality safe handling procedures for concessions purchased.
- Initiated WECARD guidelines for standard operation of serving alcoholic beverages.
- Tabulated food and beverage orders quickly so guests avoided delays in seating.
- Transported supplies and stock to replenish items to streamline operations.
- Maintained cleanliness of concession area, box office, lobbies, auditoriums and restrooms.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
Education
Bachelor of Arts - Psychology
Sonoma State University
Rohnert Park, CA12.2023
High School Diploma -
Sequoia High School
Redwood City, CA06.2019
Skills
- Safe Chemical Handling
- Handling Procedures
- Checklists and Recordkeeping
- Productivity and Time Management
- Conscientious and Detail-Oriented
- Communication and Interpersonal Skills
- Adaptable and Flexible
- Customer Needs Assessments
- Inventory Restocking
- Project Coordination
- Critical Thinking
- Safety Measures
- Reading Comprehension
- Valid Driver's License
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Zumiez
03.2023 - 05.2023
Carpet Cleaning
Sequoia Carpet Cleaning
04.2018 - Current
Concessionist
Cinemark Theaters
09.2017 - 06.2018
Bachelor of Arts - Psychology
Sonoma State University
High School Diploma -
Sequoia High School
Similar Profiles
David TaylorDavid Taylor
ASSISTANT MANAGER at Carpet Docs Cleaning Carpet CompanyASSISTANT MANAGER at Carpet Docs Cleaning Carpet Company
Erika TrinidadErika Trinidad
Receptionist Administrator at Magic Touch Carpet Cleaning & House CleaningReceptionist Administrator at Magic Touch Carpet Cleaning & House Cleaning
BROOKLYN RAE DORITYBROOKLYN RAE DORITY
Owner/Lead Cleaner at Sequoia Cleaning Services, Prather CAOwner/Lead Cleaner at Sequoia Cleaning Services, Prather CA