Miguel Rodriguez

In my dual role, I excelled in a high-pressure customer service environment, adeptly handling a diverse range of customer inquiries and complaints with strong problem-solving skills and a meticulous attention to detail. My responsibilities extended beyond transactions to include ensuring customer satisfaction through efficient service management and the ability to prioritize tasks effectively under tight deadlines. I maintained a clean and organized workspace, well-stocked and prepared for peak hours, demonstrating my capacity for effective time management. Adapting to unexpected situations with professionalism and composure, I leveraged my communication and organizational skills to uphold high service standards, consistently meeting operational deadlines and contributing to a positive customer experience.

• Pursued a curriculum rich in analytical and operational disciplines, focusing on Business Analytics (ISDS 361 A/B), Economic Research (ECON 340), Managing Operations (MGMT 339), and Computational Economics (ECON 442). These courses equipped me with critical skills in data analysis, operational optimization, and economic modeling, preparing me for data-driven decision-making and strategic planning in business environments.