miguel rodriguez

Skilled at operating diverse maintenance equipment, including cut off saw, jack hammer, paint machine etc.

Skilled operator of larger equipment, including forklift, tractor, skid steer, roadhog(milling), roller, asphalt crack sealing machine.

Experienced operator of vacuum truck, sweeper truck, bucket truck,

Experienced laborer painting indoor and outdoor, concrete floating, frame building.

Experienced in snow removal, snow plow, volvo, tandem truck, wing plows.

As an experienced employee, I teach and train all newer employees to all the knowledge I have learned.

Collaborated with supervision to identify quickest and safest job completion methods.

• Communicated to assist motorists and respond to inquiries concerning tolls, directions and routes.
• Collaborated with team members to ensure smooth operations during peak hours.
• Monitored toll lane activity and generated operational reports.
• Facilitated effective communication between drivers, dispatchers, and supervisors in case of emergencies or incidents at the toll plaza.
• APS program, I have supervised toll collectors in Bergen, Essex and East Orange toll plaza.

• Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
• Trained new Guest Relations Agents, sharing best practices for maintaining high standards of customer care.
• Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
• Directed team of guest service staff for major events including the Superbowl.