Summary
Overview
Work History
Education
Skills
Timeline
Generic

MIguel Rodriguez

Naples,FL

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

29
29
years of professional experience

Work History

Maintenance Technician 2

The Great Wolf Lodge
08.2024 - 04.2025
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Customer Service and interact with guests

Warehouse Manager

Tropical Tile and Marble, LLC
03.2023 - 07.2024
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Customer Service and interact with builders and home owners

Warehouse Lead and Parts Runner

Plumbing Nerds
05.2021 - 03.2023
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.
  • Refilled truck after completing deliveries to return in ready-to-use condition.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Documented mileage, deliveries, pickups, customer issues and damages.

Maintenance Worker

Naples Botanical Garden
10.2019 - 03.2021
  • Removed damaged portions of walls, walkways, partitions and other similar structures in preparation for repairs.
  • Performed minor wall repair to maintain walls, including installing drywall and repairing and applying wallpaper.
  • Properly handled, transported and disposed of recycled materials.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Performed plumbing repairs to provide consistent facility upkeep and prevent property damage from water.
  • Safely and effectively handled wide range of cleaning products and solutions.

Sales Representative

Countertops And More
08.2018 - 09.2019
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings.
  • Met or exceeded sales, customer service and loyalty program standards.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Engaged with customers to effectively build rapport and lasting relationships.

CDL Class A Driver And Para Transit Driver

MV Transit
05.2018 - 08.2018
  • Demonstrated safe driving by following all regulations and safety procedures, resulting in zero accidents
  • Fastened chains, straps, covers and binders to secure load during transit.
  • Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
  • Conducted vehicle inspections prior to and after completing each shift, documenting damage or issues in comprehensive reports.

Warehouse Manager And Sales

Infinite Stones, LLC
11.2011 - 05.2018
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.
  • Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Met warehouse operational needs through efficient staffing and resourcing of materials and equipment.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Managed customer from initial contact to closing with efficiency and attention to detail, which helped build loyalty and partnerships.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.

Head Of Sales And Warehouse Manager

Tiles And Stones, Inc.
10.2005 - 07.2011
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Listened to clients and developed solutions to satisfy business and personal needs.
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
  • Met warehouse operational needs through efficient staffing and resourcing of materials and equipment.
  • Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reviewed and resolved differences between accounting information and cash drawer.

Warehouse Manager

Marble Works, Inc.
06.1996 - 10.2005
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
  • Met warehouse operational needs through efficient staffing and resourcing of materials and equipment.
  • Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Researched developments in applicable regulations to advise management on necessary changes to company policy and enforce compliance with requirements in warehouse operations.
  • Alternated goods in inventory by observing “first in, first out” approach to keep shelves organized and properly stocked.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Used forklifts and pallet jacks to relocate products.
  • Counted cash in register drawer at beginning and end of shift.

Education

CMT - Certified Massage Therapy

Florida Health Academy of Massage
Naples, FL
09.2010

High School Diploma - undefined

Naples High School
Naples, FL
05.1995

Skills

  • Goal-oriented
  • Positive and friendly
  • Detail oriented
  • Production planning
  • Shipping and receiving
  • Customer service
  • Staff management
  • Loading and unloading
  • Forklift operations
  • Issue resolution
  • Distribution and warehousing
  • Sales expertise
  • Self-motivated
  • Training development aptitude
  • Cash register operation
  • Cash Handling

Timeline

Maintenance Technician 2

The Great Wolf Lodge
08.2024 - 04.2025

Warehouse Manager

Tropical Tile and Marble, LLC
03.2023 - 07.2024

Warehouse Lead and Parts Runner

Plumbing Nerds
05.2021 - 03.2023

Maintenance Worker

Naples Botanical Garden
10.2019 - 03.2021

Sales Representative

Countertops And More
08.2018 - 09.2019

CDL Class A Driver And Para Transit Driver

MV Transit
05.2018 - 08.2018

Warehouse Manager And Sales

Infinite Stones, LLC
11.2011 - 05.2018

Head Of Sales And Warehouse Manager

Tiles And Stones, Inc.
10.2005 - 07.2011

Warehouse Manager

Marble Works, Inc.
06.1996 - 10.2005

High School Diploma - undefined

Naples High School

CMT - Certified Massage Therapy

Florida Health Academy of Massage

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