Summary
Overview
Work History
Education
Skills
Timeline
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Miguel Rodriguez

Del Rio,TX

Summary

Dynamic professional with a proven track record at JPMorgan Chase, excelling in customer service and conflict resolution. Known for a friendly, positive attitude and strong problem-solving skills, I thrive in high-pressure environments, enhancing customer loyalty and satisfaction. Committed to continual improvement and adept at adapting to new challenges.

Overview

9
9
years of professional experience

Work History

Hotoiler

Gypsy Hotoil
02.2023 - 07.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.

Customer Service Representative

JPMorgan Chase
02.2022 - 02.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Hotoiler

Mulholland Energy Services
10.2016 - 01.2020
  • Well control for workover rigs
  • Load and Test on failing rodpump wells
  • Heated Oil tanks to sell for lac units and oil haulers.
  • Hot water/hot oil flowlines , tubing, and casings.


Education

History

Del Rio High School
Del Rio, TX
03-2009

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Timeline

Hotoiler

Gypsy Hotoil
02.2023 - 07.2025

Customer Service Representative

JPMorgan Chase
02.2022 - 02.2023

Hotoiler

Mulholland Energy Services
10.2016 - 01.2020

History

Del Rio High School

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