Miguel Rodriguez
Orange City
Summary
Performance-oriented with proven attention to detail and social experience. Drives project success and customer satisfaction with high-quality work. Expert in Computer proficiency and always willing to go extra mile to meet budget and schedule targets.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Rep 3, Technical Support
Spectrum
Orlando
02.2023 - Current
- Provided technical assistance to customers through phone, email and chat support.
- Responded to customer inquiries regarding products and services.
- Established positive relationships with customers through effective communication techniques.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Consistently met daily performance goals set by management team members.
- Recognized with Bronze and Quarterly Silver awards
- Achieved promotion to Rep 3
- Handled escalated customer issues with professionalism and empathy.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
Independent Contractor
Freelance
Deltona
07.2022 - 01.2023
- Utilized impressive time management and prioritization skills to meet challenging deadlines.
- Marketed freelance services through social media platforms, word-of-mouth and referrals.
- Talked frequently with clients to gain understanding of goals and service needs.
- Created/Design websites, portals and social applications for multiple clients.
- Added enhancements and new features to older websites, implementing user-friendly designs.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Customer Experience Advocate
AmeriGas Propane
Orlando
07.2019 - 06.2022
- Guided customers through troubleshooting, navigating company site and using services.
- Updated system with order specifics and customer details, preferences and billing information.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reflected team performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
- Collected deposits or payments and arranged for billing.
- Troubleshoot and resolved problems with programs and systems.
Food & Beverage Supervisor
Universal Studios Resort
Orlando
11.2016 - 06.2019
- Assisted Executive Chef in meal planning.
- Responsible for meal prep for 500+ Guest.
- Organized kitchen staff of up to 20 associates.
- Expedited service by facilitating communication between kitchen and Front of house.
- Addressed customer inquiries and resolved complaints.
- Developed and implemented social media marketing plan to publicize sales and improve revenue.
- Managed Inventory and breaks of team members.
- OPENING TEAM for Volcano bay first water theme park.
- Completed Certified Protection Foods Manager, Serv Safe Certified.
Assistant Supervisor
Sea World Parks & Entertainment
Orlando
01.2014 - 01.2017
- Delivered excellent customer service by greeting and assisting each customer.
- Stocked and restocked inventory when shipments were received.
- Monitored employee performance and developed improvement plans.
- Supervised employees engaged in sales, inventory-taking, and reconciling cash receipts.
- Promoted to leadership team after one year of employment, due to exceptional performance.
Education
High School Diploma -
Winter Park High School
2013
Skills
- Microsoft Words, Excel, and Power Point
- Call Center Operations
- Technical Support
- Retail inventory management
- Operational improvements
- Motivational leader
- Recruiting and interviewing
- Training and development
- Flexible schedule
- Conflict resolution skills
- Customer Service
Certification
ServSafe - Food Protections Manager Certification for 5 years.
Internet Repair Rep 1, 2, 3 Training
Accomplishments
- Achieved Bronze and Quarterly Silver awards
- Consistently maintained high customer satisfaction ratings along with kudos.
- Promoted to Customer Service Tech Support level 2 and 3, within two years
- Received award for customer service recognition and works well with the other team members.
- Achieved preferred schedule based on performance.
Timeline
Rep 3, Technical Support
Spectrum
02.2023 - Current
Independent Contractor
Freelance
07.2022 - 01.2023
Customer Experience Advocate
AmeriGas Propane
07.2019 - 06.2022
Food & Beverage Supervisor
Universal Studios Resort
11.2016 - 06.2019
Assistant Supervisor
Sea World Parks & Entertainment
01.2014 - 01.2017
High School Diploma -
Winter Park High School