MIGUEL ROJAS
Stockton
Summary
Results-driven Information Technology Specialist and Systems Analyst with 15 years of experience optimizing endpoint infrastructures and managing large-scale hardware deployments. Expertise in data security and asset lifecycle management, with a strong focus on troubleshooting complex systems in regulated environments. Reduces operational downtime through proactive maintenance and thorough process documentation.
Overview
9
9
years of professional experience
Work History
IT Support Specialist
Applied Aerospace Structures Corp.
Stockton
2026.04 - Current
- Deliver first-level technical analysis and support for over 700 local and remote users, resolving complex hardware, software, and peripheral issues across Windows 11, M365 environments, and mobile platforms (iOS/Windows tablets).
- Prioritize and manage service desk queues within an electronic tracking system, maintaining exhaustive documentation of all troubleshooting and resolution life cycles.
- Diagnose and resolve localized area network (LAN) connectivity faults, utilizing solid practical knowledge of TCP/IP, DHCP, and DNS protocols.
- Partner directly with senior technical infrastructure teams to isolate, analyze, and escalate critical backend infrastructure problems while protecting manufacturing line uptime.
- Author clear technical support procedures and knowledge base articles to enforce consistent delivery quality; provide dedicated technical guidance and informal training to end-users.
Help Desk Support
California Dental Association
Stockton
2025.08 - 2025.10
- Managed device lifecycles for both onsite and remote users utilizing Microsoft Intune, enforcing standardized configurations and mandatory encryption.
- Administered user accounts, security groups, and operational permissions in Active Directory and Azure to streamline the onboarding workflow.
- Enforced strict HIPAA security compliance by automating software vulnerability patching and system audits via Absolute Syxsense; monitored threats using Carbon Black EDR.
End User Analyst
Health Plan of San Joaquin
French Camp
2025.01 - 2025.04
- Coordinated and executed high-volume laptop imaging, software provisioning, and configuration validation utilizing Intune and ControlUP DEX.
- Resolved high-level technical escalations while consistently meeting strict SLA window targets.
- Maintained complete accuracy across cloud-based and local asset databases (SnipeIT/Asset Panda), verifying inventory integrity.
End User Services Tech II
St. Joseph’s Hospital
Stockton
2021.08 - 2025.01
- Provided high-tier analytical support for mission-critical medical information applications including Cerner and Athena IDX.
- Led the deployment of 30+ micro PCs and hardware configurations in educational/training environments, mapping out logistics and user permissions.
- Performed port-level network troubleshooting and switch connectivity analysis to guarantee continuous clinical uptime.
- Managed software distribution via SCCM and enforced device-level security policies (USB restriction, application whitelisting).
Field Engineer IV
Dell Technologies
Northern California
2020.12 - 2021.08
- Functioned as an independent technician executing advanced hardware diagnostics, mainboard replacements, and OS system repairs under strict response agreements.
IT Technician
Aisin Electronics Inc.
Stockton
2019.06 - 2019.12
- Managed end-user workstation hardware, software upgrades, and physical network cabling layouts; aligned scheduled updates with zero productivity impact.
Technician
Enterprise Communications
Stockton
2017.12 - 2019.04
- Configured and monitored secure VPN tunnels and mobile networking hardware (CradlePoint) to support regional public safety operations and enhance communication for first responders.
Education
Bachelor of Science - Computer Science
University of the Pacific
Stockton2026-06
Associate of Science - Computer Science
San Joaquin Delta College
StocktonAssociate of Science - Computer Technology
Heald College
StocktonSkills
- Tech support
- Ticket management
- Device management
- User administration
- Microsoft Active Directory
- Azure AD
- Windows 10/11
- Microsoft 365 (M365)
- Apple macOS/iOS
- SCCM
- Microsoft Intune
- OS Imaging
- PXE Booting
- Network Troubleshooting
- TCP/IP
- DHCP
- DNS
- VPN Tunneling
- Basic Networking
- Mobile Hardware (iPads/Tablets)
- Device Diagnostics
- PC/Laptop Hardware Repair
- Peripheral/Printer Integration
- BitLocker
- Device Encryption
- Cloud Support
- Lifecycle management
- Team collaboration
- Technical Documentation
- Team collaboration
Websites
Personal Information
Title: Systems Analyst & IT Specialist
Timeline
IT Support Specialist
Applied Aerospace Structures Corp.
2026.04 - Current
Help Desk Support
California Dental Association
2025.08 - 2025.10
End User Analyst
Health Plan of San Joaquin
2025.01 - 2025.04
End User Services Tech II
St. Joseph’s Hospital
2021.08 - 2025.01
Field Engineer IV
Dell Technologies
2020.12 - 2021.08
IT Technician
Aisin Electronics Inc.
2019.06 - 2019.12
Technician
Enterprise Communications
2017.12 - 2019.04
Bachelor of Science - Computer Science
University of the Pacific
Associate of Science - Computer Science
San Joaquin Delta College
Associate of Science - Computer Technology
Heald College