Summary
Overview
Work History
Education
Skills
Interests
Entreprenuerial
Timeline
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Miguel Romero

Miguel Romero

Amazon FBA Seller
Amarillo,TX

Summary

Miguel is a resourceful Team Player who is able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.


Team-oriented warehouse and sales professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.


Reliable Seller with expertise in online selling, inventory management and complaint handling. Offering 8-year background building and managing online stores and marketing products to prospective customers. Customer-oriented individual dedicated to expertly resolving customer issues and complaints.


Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.


Experience operating professional video cameras during live productions.

Overview

15
15
years of professional experience
2
2
years of post-secondary education

Work History

Warehouse Associate

Amazon
Amarillo, TX
07.2022 - Current
  • Checked packages and merchandise for damage and notified Warehouse Leadership assigned to the area location.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Worked safely around moving machinery.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Operated an Order Picker Machine using a Tech Scanner Device to select ordered items and loaded onto an attached Cage. After I filled up the Cage I would Drop it off for packaging and processing for Shipment.
  • Processed customer orders with a strong focus on accuracy and efficiency.
  • Communicated with leadership in various departments to identify work processes that need to be addressed when issues arose..
  • Maintained a commitment to safety by adhering to guidelines and utilizing appropriate equipment.
  • Consistently met or exceeded productivity targets by picking and packing a specified number of items per hour.
  • Adapted to various types of products, from small items to large, bulky items weighing up to 50+ lbs.
  • Collaborated with team members and to efficiently process orders and achieve daily goals.
  • Worked in a fast-paced, physically demanding environment, demonstrating the ability to stand for extended periods, lift heavy objects, and perform repetitive tasks.
  • Assisted and maintained the process flows of merchandise to be located to the proper packing stations to help meet daily Critical Point Time deadlines.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Executive Operations Manager

Wholesale Product Group LLC
Amarillo, TX
07.2015 - 09.2023
  • Traveled extensively to various locations including the Dallas Metroplex, Oklahoma City area, Albuquerque area, Denver area, Lubbock, Midland, and Odessa to perform in-depth market research across numerous retail stores, analyzing thousands of products to identify profitable opportunities for resale as a third-party vendor on Amazon's Marketplace platform.
  • Utilized data-driven decision-making to assess product demand, competition, pricing trends, and sales rankings to make informed purchasing decisions.
  • Developed and maintained a comprehensive sourcing strategy, focusing on high-demand and high-margin product categories.
  • Established relationships with retail store staff, negotiating deals and seeking discounts to optimize profit margins.
  • Executed strategic purchasing, ensuring adherence to strict reselling criteria and quality standards.
  • Managed inventory levels efficiently, minimizing overstock and out-of-stock situations to maximize sales and profitability.
  • Created and optimized product listings on Amazon, emphasizing compelling product descriptions, competitive pricing, and eye-catching images.
  • Created Shipment Plans of all products purchased, printed unique SKU labels to be placed on each unit, prepped and packaged to be each placed in its designated boxes for UPS shipment to Amazon Fulfillment Centers for Amazon Prime Status.
  • Monitored and adjusted pricing strategies using auto repricing software technology to remain competitive in the Amazon marketplace.
  • Utilized tools and software to track sales performance, analyze data, and make informed decisions to enhance profitability.
  • Implemented effective marketing strategies, including promotions and advertising campaigns, to increase product visibility and sales.
  • Provided exceptional customer service, addressing inquiries, resolving issues, and managing product returns as necessary.
  • Maintained compliance with Amazon's seller policies and ensured accurate order fulfillment and shipping processes.
  • Achieved consistent sales growth and profitability, resulting in over $1,000,000 in total gross sales from 2015-2022.
  • Stayed up-to-date with e-commerce trends, marketplace policies, and industry best practices to adapt and improve the business continuously.
  • As a 3rd Party Vendor/Seller on the Amazon Marketplace we have represented over 1,000 reputable brands resulting over 50,000 payment transactions since inception.



Raw Milk Receiving Analyst

Plains Dairy
Amarillo, TX
09.2013 - 10.2020
  • Conducted rigorous testing of incoming raw milk from tankers to ensure quality and safety standards were met.
  • Utilized specialized equipment and techniques to test for various parameters including antibiotics, butterfat content, acidity levels, direct microscopic counts, and water content compliance.
  • Employed licensed software on computer systems to record and analyze test results, maintaining detailed records for each milk tanker.
  • Safely and efficiently unloaded raw milk from tankers into a 60,000-gallon silo using a 6-inch diameter hose.
  • Oversaw the entire unloading process, ensuring that the transfer was completed without contamination or errors.
  • Maintained a high level of accuracy and attention to detail to guarantee the quality of incoming milk.
  • Demonstrated proficiency in operating computer software to manage the unloading process and maintain comprehensive records.
  • Executed post-unloading procedures, including attaching a heavy duty 40 lb. extended 3-inch water hose to the tanker's dome and initiating a 30-minute chemical wash cycle.
  • Monitored the chemical wash process and made necessary adjustments using computer software to ensure sanitation and compliance with safety standards.
  • After completing the wash cycle, securely sealed the tanker with a wash tag and zip seal, preventing contamination during transit.
  • Repeated the same meticulous process for each incoming raw milk tanker, adhering to strict quality and safety protocols.
  • Collaborated with team members to maintain a clean and efficient receiving lab environment.
  • Adhered to industry regulations and safety guidelines, ensuring the highest standards of milk quality and safety were met.

Account Sales Manager

Circle Solutions Inc.
Amarillo, TX
03.2011 - 07.2013
  • Started as a Sales Representative and quickly earned a promotion to the position of Account Manager within Circle Solutions Inc.
  • Represented the company as a third-party authorizer for DirecTV, a leading satellite cable provider, operating within prominent retail locations such as Walmart, Sam's Club, and Best Buy.
  • Established and maintained daily work areas within partner stores, where the primary objective was to actively promote DirecTV's offers and services to customers.
  • Executed direct sales strategies to create awareness among non-DirecTV customers, offering personalized assessments and competitive analyses of their current cable providers.
  • Engaged potential customers by assessing their current cable setup, identifying their unmet needs, and presenting customized DirecTV plans as compelling alternatives.
  • Utilized effective sales and communication techniques to close sales, converting prospects into new DirecTV customers.
  • Earned commissions based on successful sales, reflecting strong sales and customer relationship-building skills.
  • Demonstrated a commitment to customer satisfaction by providing detailed information and addressing customer inquiries.
  • Leveraged the opportunity for career advancement by building and managing a dedicated sales team within the promoting local manager's office.
  • Received comprehensive training from the promoting manager, gaining the skills and knowledge required to excel in a leadership role.
  • Presented with the option to relocate to new market areas with the presence of Walmart, Sam's Club, and Best Buy locations to establish and grow personal businesses.
  • Aspired to build and manage multi-layered businesses that promoted DirecTV in different market areas, overseeing the recruitment, training, and relocation of future business partners.

College Radio DJ

Amarillo College
Amarillo, TX
07.2010 - 03.2013
  • Hosted FM90's Body and Soul Every Saturday, a very popular and the most active listener audience out of all the Host Theme shows during the week.
  • Created quality radio 30/60 second radio ads and promos for the station and sponsors.
  • Performed Live DJ Mix of the hottest Hip-Hop, Rap, Pop, and R&B music.
  • Opportunities to create and record my own songs in a separate professional recording studio.
  • Played songs fitting station's format and monitored each song's length to avoid dead air.
  • Engaged guests at special events by playing fun, lively songs and encouraging dancing.
  • Interviewed special guests and took callers' questions and song requests on air, using exemplary communication and client engagement skills.
  • Communicated closely with clients to determine music styles best suited for wedding, bar mitzvah or other events.
  • Entertained guests with music matching desired genres and tempo.

Inbound Call Center Representative

Sitel
Amarillo, Texas
02.2009 - 08.2011
  • Played a pivotal role as a Customer Billing Representative in an inbound call center, providing exceptional customer service to USAA members.
  • Received and handled incoming customer inquiries related to billing and account statements, demonstrating strong knowledge of USAA's billing processes and policies.
  • Assisted customers with processing payments, offering multiple payment options to ensure convenience and satisfaction.
  • Utilized advanced billing system software and databases to access and verify customer billing information, ensuring accuracy and confidentiality.
  • Addressed customer concerns, resolved billing discrepancies, and provided comprehensive explanations of billing statements to ensure customer comprehension.
  • Maintained a high level of professionalism and empathy when interacting with customers, fostering positive relationships and trust.
  • Met or exceeded performance metrics and targets related to call handling, customer satisfaction, and issue resolution.
  • Communicated effectively with colleagues and other departments to resolve complex billing inquiries and issues promptly.
  • Actively participated in ongoing training and development programs to stay updated on USAA's evolving billing processes and policies.
  • Leveraged excellent communication skills to ensure that customers felt valued and heard throughout their billing inquiries.
  • Adhered to strict security and privacy protocols to safeguard customer information and maintain compliance with regulatory standards.

Education

Certification in Radio/TV - Mass Communications

Amarillo College
Amarillo
01.2009 - 05.2011

Skills

    Lifting and sorting

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Interests

Spending time with my Family

Watch UFC and Wrestling

Social Engagements

Reading Non-Fiction Books

Entreprenuerial

I enjoy learning about people who are professionals in their field. I study people and take notes from people who carries a specialty in relation to but not limited to Business, Religion, Spirituality, Psychology, Relationships, Entertainers, Personal Growth, Sales, Athletes, Actors, Comedians, and Civil Rights Activists. I am resourceful and know where to find the information I need an answer for or how to seek the right people who I can learn from in regards to a particular subject.

Timeline

Warehouse Associate

Amazon
07.2022 - Current

Executive Operations Manager

Wholesale Product Group LLC
07.2015 - 09.2023

Raw Milk Receiving Analyst

Plains Dairy
09.2013 - 10.2020

Account Sales Manager

Circle Solutions Inc.
03.2011 - 07.2013

College Radio DJ

Amarillo College
07.2010 - 03.2013

Inbound Call Center Representative

Sitel
02.2009 - 08.2011

Certification in Radio/TV - Mass Communications

Amarillo College
01.2009 - 05.2011

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Miguel RomeroAmazon FBA Seller