Miguel Romero Ontiveros

• Conduct live-floor surveillance and CCTV investigations using Solink to identify, document, and investigate suspected theft, merchandise concealment, ticket switching, and other asset protection concerns.
• Prepare detailed incident reports, investigative summaries, and supporting documentation for leadership review, internal investigations, and law enforcement follow-up.
• Partner with local law enforcement agencies to coordinate retail theft prevention initiatives, targeted retail blitzes, and investigative support across multiple store locations.
• Conduct store visits and closed-site audits to identify security vulnerabilities, camera deficiencies, lighting issues, graffiti, unauthorized access concerns, and other potential safety risks.
• Promote a proactive, customer-service-focused approach to asset protection while supporting the protection of company assets, employees, customers, and facilities.
• Use Solink, G-connects, and AP Jira to support surveillance reviews, incident documentation, case tracking, and asset protection workflows.

School Resource Officer (SRO) – Excel School Safety

• Support the safety and security of students, staff, and school activities by maintaining a safe and orderly school environment.
• Create and manage student identification badges to support identification procedures and school access control.
• Investigate student-related discrepancies and concerns, gather relevant information, and communicate findings to appropriate school personnel.
• Build positive working relationships with teachers and school staff to promote communication, collaboration, and a proactive approach to student safety.
• Assist with school events and student activities, helping maintain a safe and supportive environment for students and staff.
• Coordinate with school personnel to address safety concerns and support established school procedures.

• Identified and resolved safety issues, inventory shortages, cash handling concerns, and theft to enhance overall store security.
• Conducted thorough internal and external investigations to strengthen asset protection measures.
• Ensured compliance with all relevant laws, regulations, and company policies throughout the course of investigations.
• Streamlined case management processes, leading to faster incident resolution and minimized losses.
• Resolved conflicts between employees or customers related to suspected thefts or other fraudulent activities professionally and diplomatically.
• Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
• Patrolled store and staffed designated posts for visible security presence to customers and associates.
• Performed security walks around store to monitor employee and customer activities.
• Interviewed employees and suspects and drafted reports to assist law enforcement.

Ap Officer

• Monitored CCTV cameras to enhance safety and report theft incidents effectively.
• Front desk responsibilities consisted of key inventory logs being accounted for and purged, personal property passes being filled out correctly, badge inventory logs, and the bolt/seal logs matching to the corresponding trailer.
• Partnered with the investigator regarding colleague time theft, vendor theft, or in building theft and assisted with the interviews.
• Minimized and deterred theft by watching CCTV cameras and doing mobile walks in the warehouse.
• Controlled the security alarms of the warehouse and ensured they were in working order after and before shift ended.
• Kept daily logs for any unplanned situations that included: calling 911 for medical reasons, opening up roll up doors for maintenance, threats made to our facility, and etc...
• Audited specific locations and kept track of our high theft items.

Served as Fed FLO Specialist managing trailer logistics.

• Authenticating BOLs and drivers' identifications coming into our yard.
• Reporting inconsistent information and sending it out via emails to my asset Protection manager.
• Reviewing CCTV cameras in our yard to ensure the integrity of our merchandise to consumers.

• Loaded outbound trailers safely and efficiently
• Constructed sturdy walls using company's building technique.
• Reduced injury rates by promoting safety over quickness.
• Conducted safety wall checks while also coaching if it was deemed necessary.
• Created a team friendly environment if their workload slowed down and encouraged colleagues to help each other.
• Created a team-friendly environment if their workload slowed down and encouraged colleagues to help each other.

• Valedictorian with a 3.9 GPA