MIGUEL SALCEDO
Las Cruces,NM
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ambitious, career-focused job seeker, anxious to obtain an entry-leve position to help launch career while achieving company goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Store Owner
INKY PRINTING
Las Cruces, NM
01.2017 - Current
- Mentored and trained new hires on sales techniques and customer service procedures.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Prepared for new product lines and seasonal changes by running in-store and online clearance events.
- Increased business by developing new marketing and promotional strategies.
Owner
TNT CHIMNEY SWEEP
Las Cruces, NM
01.2012 - Current
- Prepared staff work schedules and assigned team members to specific duties.
- Provided direction and guidance to employees.
- Created marketing campaigns to attract new customers.
- Interviewed, trained and supervised employees.
- Managed daily operations of business, including hiring and training staff.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sales Supervisor
Adventure Enterprises
Las Cruces, NM
01.2019 - 08.2022
- Recruited and trained new employees to meet job requirements.
- Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Processed cash, credit and check transactions with POS system and cash register.
- Delegated work to staff, setting priorities and goals.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
SALES
KORZANOILS
LAS CRUCES, NM
01.2007 - 01.2012
- Mentored and trained new hires on sales techniques and customer service procedures.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Understood and followed oral and written directions.
- Delivered products to customer locations on time.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Some College (No Degree) - EDUCATION
New Mexico State University - Dona Ana Community College
Las Cruces, NMSkills
- Team Leadership
- Salesforce Management
- Cross-Functional Teamwork
- Product Management
- Business Administration
- Marketing
- Complaint Resolution
- Coaching
- Work Planning and Prioritization
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
Affiliations
- leadership roles
- communication skills
- assertive
- patient with coworkers
- thrive to be top leader
Websites
Customer Service
- Been in sales and customer service for over 20 years
- Very friendly and helpful
- Great communication skills
- assertive and willing to learn
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Sales Supervisor
Adventure Enterprises
01.2019 - 08.2022
Store Owner
INKY PRINTING
01.2017 - Current
Owner
TNT CHIMNEY SWEEP
01.2012 - Current
SALES
KORZANOILS
01.2007 - 01.2012
Some College (No Degree) - EDUCATION
New Mexico State University - Dona Ana Community College
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