Ops Manager
Fedex Ground
Seaford , DE
06.2021 - 09.2022
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
