Miguel Santamaria
Garland,TX
Summary
Experienced with customer relationship management, sales strategies, and team collaboration. Utilizes effective communication and problem-solving skills to drive sales growth. Track record of adaptability and achieving sales targets.
Overview
14
14
years of professional experience
Work History
Dock Forklift Driver
Vocar Transportation Services
Carrollton, TX
12.2023 - Current
- Operated forklift to transport materials efficiently within dock area.
- Loaded and unloaded shipments accurately to minimize damage.
- Assisted in organizing inventory for improved accessibility and workflow.
- Collaborated with team members to meet daily shipping targets.
ASAP Granite & Tile
Sales/Fabricator
Garland
05.2017 - 12.2023
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Quality Control Inspector
Masonite International Corp
Mesquite, TX
05.2015 - 06.2017
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
Door-to-Door Sales Representative
ADT Security
Plano, TX
03.2013 - 08.2013
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
Customer Service Representative Inroom
Gaylord Texan Resort & Convention Center
Grapevine, TX
11.2012 - 11.2012
- Managed high-volume calls, maintaining professionalism and empathy under pressure.
- Collaborated with team members to streamline service processes, improving response times.
- Maintained detailed records of customer interactions to ensure accuracy in follow-up communications.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Front Desk Receptionist
Country Inns & Suites
Irving, TX
07.2011 - 11.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Skills
- Customer care
- Customer service
- Customer relationship building
- Sales strategy development
- Negotiation
Timeline
Dock Forklift Driver
Vocar Transportation Services
12.2023 - Current
ASAP Granite & Tile
Sales/Fabricator
05.2017 - 12.2023
Quality Control Inspector
Masonite International Corp
05.2015 - 06.2017
Door-to-Door Sales Representative
ADT Security
03.2013 - 08.2013
Customer Service Representative Inroom
Gaylord Texan Resort & Convention Center
11.2012 - 11.2012
Front Desk Receptionist
Country Inns & Suites
07.2011 - 11.2012