Miguel Santamaria
Garland,TX
Summary
Experienced with customer relationship management, sales strategies, and team collaboration. Utilizes effective communication and problem-solving skills to drive sales growth. Track record of adaptability and achieving sales targets.
Overview
14
14
years of professional experience
Work History
Dock Forklift Driver
Vocar Transportation Services
12.2023 - Current
- Operated forklift to transport materials efficiently within dock area.
- Loaded and unloaded shipments accurately to minimize damage.
- Assisted in organizing inventory for improved accessibility and workflow.
- Collaborated with team members to meet daily shipping targets.
ASAP Granite & Tile
Sales/Fabricator
05.2017 - 12.2023
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Quality Control Inspector
Masonite International Corp
05.2015 - 06.2017
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
Door-to-Door Sales Representative
ADT Security
03.2013 - 08.2013
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
Customer Service Representative Inroom
Gaylord Texan Resort & Convention Center
11.2012 - 11.2012
- Managed high-volume calls, maintaining professionalism and empathy under pressure.
- Collaborated with team members to streamline service processes, improving response times.
- Maintained detailed records of customer interactions to ensure accuracy in follow-up communications.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Front Desk Receptionist
Country Inns & Suites
07.2011 - 11.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Skills
- Customer care
- Customer service
- Customer relationship building
- Sales strategy development
- Negotiation
Timeline
Dock Forklift Driver
Vocar Transportation Services
12.2023 - Current
ASAP Granite & Tile
Sales/Fabricator
05.2017 - 12.2023
Quality Control Inspector
Masonite International Corp
05.2015 - 06.2017
Door-to-Door Sales Representative
ADT Security
03.2013 - 08.2013
Customer Service Representative Inroom
Gaylord Texan Resort & Convention Center
11.2012 - 11.2012
Front Desk Receptionist
Country Inns & Suites
07.2011 - 11.2012