Miguel Santiago
Orlando,FL
Summary
Driven by a deep passion for sales and customer relationship building, I excelled at Rooms To Go by surpassing sales targets and fostering client loyalty through personalized service. My expertise in visual merchandising and social media management at Zumiez enhanced brand engagement and team efficiency, showcasing a blend of innovative marketing strategies and effective team coaching.
Overview
10
10
years of professional experience
Work History
Sales Professional
Rooms To Go
06.2021 - Current
- Consistently surpassed sales targets through diligent follow-ups and a strong commitment to delivering a truly unique sales experience, catering specifically to each client's unique requirements.
- Created long-lasting relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Collaborated with existing and potential customers to assess requirements and provide optimal solutions.
- Assisted management, design and freight team on day-to-day operations and professional decision making tailored to business needs.
- Studied and utilized various company channels to go above and beyond in aiding clients and ensuring successful deliveries.
Retail Store Manager
Zumiez
02.2020 - 05.2021
- Maintained an organized and presentable store appearance to enhance the overall shopping experience for customers.
- Drove sales through a competitive sales environment in order to meet daily, cyclical and yearly goals.
- Executed routine store inventories to ensure accurate stock and minimize shrink.
- Created aesthetically pleasing displays tailored to our diverse customer base.
- Identified strengths and opportunities within employees to ensure strong team development and efficiency.
- Utilized and managed social media outlets to engage with customers both in and out of the store.
Visual Merchandising Manager
Zumiez
07.2016 - 02.2020
- Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Maintained strong knowledge of current fashion trends and consumer preferences, applying this insight to create visually appealing merchandise presentations, while driving optimal sales metrics.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Created social media outlets to elevate customer engagement and brand awareness.
Retail Sales Associate
Zumiez
04.2014 - 07.2016
- Collaborated with customers to provide a unique sales experience through product knowledge and clever suggestive methods.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Created and refurbished skateboards/longboards in a rapidly changing urban culture, while exceeding sales goals and expectations.
- Assisted in rolling out a new online order-fulfillment system to reach customers outside of local radius and maximize sales.
- Fulfilled both in-store and online orders to meet store goals and ensure utmost satisfaction.
Education
Business Administration And Management
Seminole State College of Florida
Sanford, FLSkills
- Sales expertise
- Customer Relationship Building
- Business Development
- Sales and Marketing strategies
- Visual Merchandising expertise
- Display Curating
- Team Development and Coaching
- Loss Prevention
- Inventory Management
- Social Media Management
- IT Knowledge
- Linguistics Specialist
Accomplishments
- In 2017, I assisted in transforming a floundering store into a thriving hub for customers and employees alike. We saw the biggest sales-growth percentage in the company that year.
- Ranked within the Top 3 sellers in my region for 2018, competing against hundreds of employees.
- Completely revamped the Florida Mall Zumiez in 2019 with my visual merchandising and marketing expertise.
- Consistently drove sales and exceeded goals during the pandemic in 2020, providing the Zumiez Altamonte Mall location with the highest sales percentage growth in years.
- Acquired knowledge of 3 different departments within Rooms To Go(Adult, Kids and Patio furniture) to gain a better understanding of the business, and exceed customer expectations.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Sales Professional
Rooms To Go
06.2021 - Current
Retail Store Manager
Zumiez
02.2020 - 05.2021
Visual Merchandising Manager
Zumiez
07.2016 - 02.2020
Retail Sales Associate
Zumiez
04.2014 - 07.2016
Business Administration And Management
Seminole State College of Florida