Miguel Santiago
Bethlehem,PA
Summary
Warehouse operations professional with strong background in optimizing logistics and streamlining inventory processes. Skilled in team leadership, problem-solving, and ensuring efficient workflow. Known for adaptability, reliability, and results-driven approach. Expertise includes inventory management, safety protocols, and staff training.
Overview
7
7
years of professional experience
Work History
Warehouse Operations Supervisor
United Postal Service, UPS
Bethlehem, PA
09.2025 - Current
- Supervised daily warehouse operations, ensuring compliance with safety protocols and operational standards.
- Trained and mentored team members on efficient picking, packing, and shipping procedures.
- Conducted regular audits to ensure accuracy in inventory records and adherence to quality standards.
- Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
Dispatch Supervisor
SYSCO Food Services
Allentown, PA
03.2024 - 01.2025
- Supervised daily dispatch operations to ensure timely delivery of products.
- Coordinated communication between drivers, warehouse staff, and management for optimal workflow.
- Implemented process improvements that enhanced efficiency and accuracy in dispatch scheduling.
- Trained and mentored new dispatch team members on operational procedures and best practices.
- Supervised team of 30 employees and provided training focused on maximizing overall performance.
- Monitored fleet performance and addressed issues to maintain high service standards.
Warehouse Supervisor
UPS, United Parcel Service
Bethlehem, PA
02.2022 - 03.2024
- Manages and leads a team of 15+ individuals.
- Conducts Observations and Performance Reviews of employees.
- Communicates and collaborates with dispatch for customer quality assurance.
- Performs load quality audits to ensure accuracy and drive quality.
- Oversaw daily warehouse operations, ensuring timely processing of shipments.
- Trained and mentored team members on safety protocols and operational procedures.
Night Supervisor
Wawa Inc – Wawa Store 297
Bethlehem, PA
10.2021 - 02.2022
- Ensures safety, security, and quality of store operations, policies, and standards.
- Provides direction, motivation, and coaching of all associates.
- Provides excellent customer service, responds to, and resolves any customer inquiries.
- Responsible for receiving and organizing inventory from vendors.
- Calculates store funds at the beginning and end of each shift.
Senior Guest Advisor - Manager
GameStop 1032, The Mills at Jersey Gardens
Elizabeth, NJ
08.2019 - 02.2020
- Management of daily store operations.
- Prepared and delivered outbound store deposits.
- Calculated store funds at the beginning and end of each day.
- Responsible for the Opening / Closing of store.
- Loss prevention of store merchandise.
- Responsible for the training and coaching of team.
Education
High School Diploma -
THOMAS JEFFERSON ARTS ACADEMY
ELIZABETH, NJSkills
- Shipping and receiving
- Load planning
- Warehouse safety
- Stock control
- Problem-solving
- Loading and unloading
- Warehouse operations
- Team building and leadership
- Inventory and stocking
- Transportation coordination
- Employee training
- Proficiency in Microsoft excel, Powerpoint, WMS, & SAP
Timeline
Warehouse Operations Supervisor
United Postal Service, UPS
09.2025 - Current
Dispatch Supervisor
SYSCO Food Services
03.2024 - 01.2025
Warehouse Supervisor
UPS, United Parcel Service
02.2022 - 03.2024
Night Supervisor
Wawa Inc – Wawa Store 297
10.2021 - 02.2022
Senior Guest Advisor - Manager
GameStop 1032, The Mills at Jersey Gardens
08.2019 - 02.2020
High School Diploma -
THOMAS JEFFERSON ARTS ACADEMY