Miguel Santiago Jr.
Bonaire
Summary
Dynamic Resource Advisor with extensive experience in the United States Air Force, excelling in budgeting, project management and leadership. Proven track record of enhancing operational efficiency and fostering team collaboration. Recognized for analytical thinking and problem-solving skills, successfully implementing process improvements that reduced operational costs and improved service delivery.
Overview
18
18
years of professional experience
Work History
Resource Advisor
United States Air Force, USAF
05.2024 - Current
- Assisted Wing & Vice WIng Commander in identifying resources and services to meet their needs.
- Developed new FY spend plan based on prior years data spending.
- Supported senior leadership in developing long-term strategic plans by providing crucial insights into available resources and potential constraints.
- Provided expert guidance to colleagues on best practices in resource management, fostering a culture of continuous improvement.
- Provided administrative support by organizing files and maintaining resource databases.
- Facilitated workshops to educate the Wing Staff Top 3 on available support services and programs.
- Collaborated with team members to streamline resource identification processes.
Unit Training Manager
United States Air Force, USAF
05.2024 - Current
- Developed and implemented training programs to enhance team performance and operational efficiency.
- Facilitated onboarding sessions for new members, ensuring adherence to training standards and procedures.
- Assessed training needs based on Air Force standards, implementing programs for diverse learning styles.
- Maintained accurate records of training completion, supporting compliance and reporting requirements.
- Managed resources effectively, ensuring all necessary materials were available for successful training sessions.
- Coordinated scheduling of training sessions, optimizing resource allocation for maximum participation.
Lead Military Pay Expert
United States Air Force, USAF
10.2022 - 04.2024
- Supervised military pay transactions, ensuring compliance with regulations and policies.
- Reviewed and reconciled payroll discrepancies to maintain financial integrity in military payments.
- Analyzed data trends to identify potential issues in pay processing, proactively addressing concerns before escalation.
- Collaborated with cross-functional teams to streamline communication regarding pay-related inquiries and resolutions.
- Maintained up-to-date knowledge of changes in military pay regulations, ensuring adherence across all operations.
- Streamlined military pay procedures by implementing efficient processing systems and maintaining accurate records.
- Prepared detailed reports on payroll discrepancies for review by higher authorities, ensuring prompt resolution of issues affecting service members'' compensation.
- Reduced errors in payroll processing by implementing strict quality control measures and conducting regular audits.
Lead Travel Pay Expert
United States Air Force, USAF
05.2020 - 09.2022
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
- Analyzed performance metrics to identify trends, inform decision-making, and drive continuous improvement initiatives.
- Managed project timelines and resources effectively, ensuring deliverables met quality standards and stakeholder expectations.
- Established key performance indicators to measure success and align team efforts with organizational goals.
- Developed and implemented process improvements, resulting in increased productivity and reduced operational costs.
- Led cross-functional teams to enhance operational efficiency and achieve strategic objectives.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Accounting Liaison
United States Air Force, USAF
05.2017 - 04.2020
- Coordinated financial reporting processes to ensure timely and accurate submissions.
- Analyzed variances between budgeted and actual expenditures for senior management review.
- Led monthly reconciliation efforts, ensuring compliance with regulatory standards and internal policies.
- Implemented process improvements that enhanced overall efficiency of accounting operations.
- Assisted in the successful completion of annual external audits, providing accurate documentation, and addressing auditor inquiries promptly.
- Improved budget forecasting accuracy by analyzing historical data.
- Processed payments and documents such as invoices, journal vouchers, and reimbursements.
- Streamlined invoice processing workflow, reducing turnaround time significantly.
Budget Analyst
United States Air Force, USAF
05.2014 - 04.2017
- Analyzed budget spend plans to ensure compliance with financial regulations and organizational policies.
- Developed comprehensive financial forecasts to support strategic decision-making processes.
- Collaborated with department heads to align budgets with organizational goals and priorities.
- Implemented new budgeting software, enhancing reporting accuracy and data accessibility across departments.
- Evaluated procurement needs and projected expenditures.
- Monitored and reported budgetary discrepancies to senior management to maximize reporting efficiency and finalized spending plans.
Finance Technician
United States Air Force, USAF
09.2007 - 04.2014
- Processed financial transactions accurately, ensuring compliance with established policies and procedures.
- Contributed to successful financial audits by preparing detailed supporting schedules and addressing auditor inquiries promptly.
- Maintained strong relationships with members by providing exceptional customer service in resolving pay issues or inquiries.
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Handled complaints effectively, maintaining a positive image.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty.
Education
No Degree - General Studies
Chattahoochee Valley
Phenix City, ALNo Degree -
Airman Leadership School
McGhee-Tyson, TNHigh School Diploma -
Mountain View High School
Mountain View, CA05-2004
Skills
- Budgeting expertise
- Project management
- Adaptability and flexibility
- Decision-making
- Analytical thinking
- Problem-solving
- Reliability
- Team collaboration
Accomplishments
- Supervised team of 18 staff members.
- Named Senior Non-Commissioned Officer of the year for excellence within all FInance sections.
- First Sergeant of the year leading geographically separated unit to best seen to year unit cohesiveness and esprit de corp.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Resource Advisor
United States Air Force, USAF
05.2024 - Current
Unit Training Manager
United States Air Force, USAF
05.2024 - Current
Lead Military Pay Expert
United States Air Force, USAF
10.2022 - 04.2024
Lead Travel Pay Expert
United States Air Force, USAF
05.2020 - 09.2022
Accounting Liaison
United States Air Force, USAF
05.2017 - 04.2020
Budget Analyst
United States Air Force, USAF
05.2014 - 04.2017
Finance Technician
United States Air Force, USAF
09.2007 - 04.2014
No Degree - General Studies
Chattahoochee Valley
No Degree -
Airman Leadership School
High School Diploma -
Mountain View High School
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