Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Miguel Savala

Modesto,CA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Technically adept individual with experience in technology support intern position. Familiarity with troubleshooting and maintaining hardware, software, network issues and providing customer support. Strengths lie in problem-solving, time management, and communication skills. Previous work has resulted in improved system efficiency and enhanced customer satisfaction levels.

Overview

4
4
years of professional experience

Work History

Technology Support Intern

Discord
San Jose, CA
01.2022 - 08.2024
  • Tested computer systems and network connections to identify any potential problems.
  • Provided technical support to users in person, by phone and via email.
  • Diagnosed system errors, identified solutions, and implemented corrective measures.
  • Installed new hardware and software applications.
  • Monitored system performance metrics such as CPU utilization or memory usage levels.
  • Provided training to end users on how to use various software applications.
  • Kept software patched and licenses up to date.

Customer Service Agent

Discord
San Jose, CA
01.2021 - 02.2024
  • Assisted customers with inquiries regarding products and services through phone, email, and chat.
  • Developed strategies for handling difficult customers effectively while maintaining professionalism.
  • Performed administrative duties related to customer service such as filing documents or completing paperwork.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.

Tutor

Modesto High School
Modesto, CA
01.2023 - 12.2023
  • Encouraged students to ask questions and participate in discussions.
  • Integrated technology into lessons when appropriate.
  • Developed lesson plans tailored to the needs of each student.
  • Developed personalized tutoring strategies to improve students' academic performance in subjects such as math, science, and English.
  • Worked closely with students to help develop math and essay writing skills.

Cashier

Farmer Market
Modesto, CA
02.2022 - 08.2023
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing racks.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Issued receipts, refunds, credits or change due to customers.

Education

High School Diploma -

Modesto High School
Modesto, CA
06-2027

Skills

  • Technical support
  • System diagnostics
  • Software installation
  • Customer service
  • Problem solving
  • Communication skills
  • Help desk support
  • Hardware maintenance
  • Operating systems
  • System administration
  • User support
  • Web development
  • Software experience
  • Software testing
  • Time management
  • Remote support
  • Attention to detail
  • Device management
  • Machine learning
  • Cybersecurity fundamentals

Languages

English
Native/ Bilingual

Accomplishments

  • Honors

Timeline

Tutor

Modesto High School
01.2023 - 12.2023

Cashier

Farmer Market
02.2022 - 08.2023

Technology Support Intern

Discord
01.2022 - 08.2024

Customer Service Agent

Discord
01.2021 - 02.2024

High School Diploma -

Modesto High School
Miguel Savala