Miguel Serna
Lancaster,CA
Summary
Dynamic and result-oriented professional with extensive experience in logistics and team leadership. Excelled in forklift operation and heavy lifting, enhancing warehouse efficiency. Adapt in fostering team unity and delivering exceptional customer service. Fluent in English and Spanish, embodying a positive attitude and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Labor-Forklift Operator
TN Truss Components, INC.
02.2024 - 12.2024
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept yard clean and organized by removing trash and returning unused wood to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Improved project efficiency by accurately measuring, cutting, and assembling materials for various carpentry tasks.
- Aided in the maintenance of power tools and equipment to ensure optimal performance and longevity on job sites.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Promoted a positive work environment by cooperating with team members and demonstrating strong work ethic at all times.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
Maintenance Gardener
Parkwood Maintenance Inc
02.2022 - 07.2023
- Assisted in the design and implementation of new landscape projects to improve property appearance.
- Collaborated with fellow gardeners for efficient task completion, fostering a positive work environment.
- Diagnosed plant diseases or insect infestations early on for prompt treatment application.
- Preserved plant health with timely fertilization and pest control treatments.
- Maintained gardening tools and equipment by sharpening and cleaning tools to keep in good working condition.
- Contributed to a safe working environment by adhering to company safety protocols and maintaining well-organized workspaces.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Promoted safety awareness among crew members through regular meetings, training sessions, and adherence to safety protocols.
- Ensured high-quality workmanship by training crew members in proper techniques for planting, pruning, irrigation systems, and equipment use.
Shift Leader
Carls Jr
06.2020 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
Associate of Science - Psychology
Antelope Valley College
Lancaster, CA05-2025
Skills
- Forklift operation
- Loading and unloading
- Shipping and receiving
- Heavy lifting
- Problem-solving
- Attention to detail
- Team-oriented and dependable
- Bilingual: English and Spanish
- Positive attitude
- Cash handling
- Team leadership
- Customer service focus
Leader of the Future
Recognition received for being a leader of the future by Los Angeles County. August 2018.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Labor-Forklift Operator
TN Truss Components, INC.
02.2024 - 12.2024
Maintenance Gardener
Parkwood Maintenance Inc
02.2022 - 07.2023
Shift Leader
Carls Jr
06.2020 - 06.2023
Associate of Science - Psychology
Antelope Valley College
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