Yadira Mas
Hialeah,FL
Summary
Diligent Manager who supervises closing shift in high-volume, fast-paced retail atmosphere. Responds with flexibility to shifting priorities and rapid change to improve products, services and customer satisfaction. Committed to established operating procedures to protect assets and keep employees safe.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Closing Manager
Wendy's Restaurants
08.2021 - 05.2024
- Ensured smooth transition between shifts by effectively communicating with outgoing managers and staff members.
- Increased customer satisfaction by maintaining exceptional standards of service during closing hours.
- Managed inventory levels for optimal efficiency, ordering stock as needed to prevent shortages or overstocking issues.
- Maintained clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Enhanced closing procedures by streamlining processes and implementing time-saving strategies.
- Reduced errors in financial transactions by thoroughly reviewing and verifying paperwork before submission.
- Conducted regular audits of cash handling procedures, ensuring accuracy and compliance with company policies.
- Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
- Monitored staff performance during closings, providing constructive feedback to ensure continuous improvement in efficiency and effectiveness.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
Crew Member
Pollo Tropical
12.2019 - 08.2021
- Improved customer satisfaction by providing friendly and efficient service at register stations.
- Enhanced team productivity by maintaining clean and organized workspace for crew members.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Helped maintain clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Replenished serving stations with fresh food and cleaned up spills.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Education
Vocational Certificate - Information Technology
Instituto Politecnico Romarico Oro
Puerto Padre, Cuba05.2005
Skills
- Store Management Experience
- Problem-Solving
- Food Safety
- Leadership
- Customer Service
- Inventory Control
- Self Motivation
- Staff Management
- Business Leadership
- Interpersonal Communication
- Team building
- Adaptability and Flexibility
Timeline
Closing Manager
Wendy's Restaurants
08.2021 - 05.2024
Crew Member
Pollo Tropical
12.2019 - 08.2021
Vocational Certificate - Information Technology
Instituto Politecnico Romarico Oro
ServSafe
Certification
ServSafe
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