Miguel Silva Jr.
Mentone,CA
Summary
Motivated bartender with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Fast but detailed worker that enjoys engagement with customers.
Overview
4
4
years of professional experience
Work History
Sales Agent/Roof Installer
Alpha Roofing Company
2023.02 - Current
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Install shingles&tiles
- Install/replace plywood and fascia boards
- Paint fascia wood
- Developed and implemented sales strategies to increase profits.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Negotiated contracts with clients and developed relationships with key personnel.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Bartender
Hong Bao 5 Star Restraunt- San Manuel Casino
2021.08 - 2023.02
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared garnishes by evenly slicing and pitting fruits.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Barback
San Manuel Casino
2021.03 - 2021.08
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Greeted customers and provided friendly, knowledgeable service.
- Replaced empty kegs and soda syrups.
- Restocked ice, condiments, and snacks.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Delivered food to customers at bar and tables.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted with bussing tables and cleaning up spills.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Table Busser
Old Spaghetti Factory
2019.08 - 2020.03
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Greeted guests with friendly responses to promote satisfaction and restaurant loyalty.
- Removed debris and trash from dining area to keep rooms clean and fresh for guests.
- Supported servers by responding to guest needs and retrieving items.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Trained new staff in bussing and cleaning procedures.
- Assisted with bussing tables and cleaning up spills.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Arranged tables and chairs for special occasions and events.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Processed payments for orders and provided customers with change.
Education
High School Diploma -
Citrus Valley High School
Redlands, CA06.2018
Skills
- Fast worker
- People orientated
- Positive attitude
- Punctual
- Cares about customer experiences
- Great at building relationship with customer/ clients
- Fast learner/ adapter
- Team player but does very well in leading positions
- Passionate about bartending
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Agent/Roof Installer
Alpha Roofing Company
2023.02 - Current
Bartender
Hong Bao 5 Star Restraunt- San Manuel Casino
2021.08 - 2023.02
Barback
San Manuel Casino
2021.03 - 2021.08
Table Busser
Old Spaghetti Factory
2019.08 - 2020.03
High School Diploma -
Citrus Valley High School
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