Miguel Smith
Kalamazoo
Summary
Highly motivated individual with extensive customer service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Infantryman
Army National Guard MI
04.2020 - Current
- Performed as a fire team member during situational training and infantry-dismounted battle drills.
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance, and weapon use.
Server
Olive Garden Restaurant
09.2021 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Customer Care Coordinator
Prospect Airport Services
02.2020 - 08.2021
- Communicated with customers to assess and address individual needs and expectations, providing timely and quality support.
- Maintained and managed customer files and databases.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Created customer support strategies to increase customer retention.
Education
BBA - Business Law
Western Michigan University
Kalamazoo, MI05.2027
Skills
- Forward Planning and Creative Thinking
- Account Management
- Process and Performance Improvement
- Sales Techniques
- Service Prioritization
- Problem solving and decision making
- Organization and delegation
- Listener
- Communicator
- Team Player
Timeline
Server
Olive Garden Restaurant
09.2021 - 04.2022
Infantryman
Army National Guard MI
04.2020 - Current
Customer Care Coordinator
Prospect Airport Services
02.2020 - 08.2021
BBA - Business Law
Western Michigan University
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