Miguel Talamantes
Mebane,USA
Summary
Dynamic District Manager with proven leadership at Lowe's Home Improvement, driving revenue growth through strategic training and talent development. Expert in Salesforce and employee performance evaluations, I foster a guest-obsessed culture that enhances customer satisfaction and optimizes sales across multiple locations. Committed to achieving operational excellence and team success.
Overview
19
19
years of professional experience
Work History
Pro and Services Support District Manager
Lowe's Home Improvement
Greensboro, NC
02.2021 - Current
- Supports Pro and Installed Sales performance by identifying training and talent gaps based on data analysis and store/customer feedback, developing action plans to close gaps in partnership with the Store Leadership team, role plays with employees on selling behaviors and provides feedback to Store Leadership with specific action plans to improve performance.
- Ensure execution and realization of in-store strategies to optimize sales, service, and customer satisfaction, consistently across the assigned area.
- Serve as point-of-contact for District and Store Leadership to support and provide a consistent Pro and DIFM experience across all stores in the assigned area.
- Responsible for all install programs within an assigned district to ensure achievement of sales, margin, close rate and profitability goals.
- Using my expertise and knowledge on the Pro and installed sales experience, facilitates training workshops for store associates in the area on applicable Pro and Services initiatives (new or existing).
- Provides feedback and best practices to VP and SSC leaders on quality in sales process and customer escalations outside of provider or product.
- Analyzed sales data from all stores within the district to identify trends and opportunities for improvement.
- Remain knowledgeable regarding industry standards and SSC programs to aid in setting priorities, building programs, and determining field activities.
Store Manager
Lowes Home Improvement
Greensboro, NC
01.2017 - 01.2021
- Knowledge of retail business fundamentals: department sales trends, inventory management, freshness and quality, guest shopping patterns, pricing and promotions strategies.
- Knowledge of the competition; leveraging insights to drive business objectives.
- Experience managing a team of hourly team members and leaders; and creating business specific strategies and goals.
- Skills in recruiting, selecting, and talent management of hourly team members and leaders.
- Drive total store sales, understanding my role in sales growth, and how my departments and team contribute to and impact total store profitability.
- Develop a strategy and utilizing workload planning tools to manage all scheduled workload ensuring we are guest ready at all times.
- Create a guest-obsessed culture that prioritizes the guest experience and delivers on store sales goals.
- Manage a team that are experts in operations, accuracy and efficiency.
- Establish a culture of accountability through clear expectations and performance management.
- Anticipate staffing needs, talent plan and recruit - both long and short term.
District Manager
T-Mobile USA
Los Angeles, CA
04.2006 - 10.2016
- Coach store managers in building relationships with customers and understanding their needs.
- Ensure that stores deliver strong customer experience that will allow customer to confidently recommend T-Mobile to their friends and family.
- Ensure that every need customer has when coming into store is met before they leave, right fitting solution and making sure associates set them up for success through customer on-boarding process.
- Cultivate environment that supports T-Mobile values.
- Utilize tools and resources to grow internal talent to next level.
- Build skills and successes through continued coaching and performance-assessment conversations with store leaders and team members.
- Support New Hire Sales Floor Readiness ensuring New Hires provide a world class customer experience.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
Education
Bachelor of Science - Marketing
Cal State Fullerton
Fullerton, CA01.2006
Skills
- Leadership and communication skills
- Product development
- Proficient in Salesforce
- Payroll preparation
- Employee performance evaluations
- Orientation and onboarding
- Workstation assignments
- Guest relations
- System deployment
- Staffing and sales reporting
- Standard operating procedures
- Maintenance
- Revenue growth
Languages
Spanish, Bilingual
Timeline
Pro and Services Support District Manager
Lowe's Home Improvement
02.2021 - Current
Store Manager
Lowes Home Improvement
01.2017 - 01.2021
District Manager
T-Mobile USA
04.2006 - 10.2016
Bachelor of Science - Marketing
Cal State Fullerton
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