Santos Rene Amezaga-Borjas
Torrance,CA
Summary
Hardworking cashier and server with 26 years of experience in food service. Enthusiastic when communicating with customers to take orders. Dedicated to delivering food while still hot. Focused on customer satisfaction and always willing to help by maintaining high standards of customer service during high-volume, fast paced operations. Handled currency and credit transactions quickly and accurately.
Overview
25
25
years of professional experience
Work History
Cashier /Waiter
Jans & Astros Family Restaurants
Los Angeles, CA
12.1993 - 01.2019
- Provided exceptional service to high volume of daily customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Stocked server areas with supplies before, during and after shifts.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Completed daily tasks to keep areas clean and neat for maximum productivity.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Medical Assistant
Metropolitan Skills Center
Los Angeles, CASkills
- Customer Service
- Cash Handling
- Honest and Dependable
- Problem Solving
- Honest and Ethical
- Sweeping and Mopping
- Work Task Prioritization
- Customer Relations
- Feedback Acceptance
- Cleaning and Sanitizing
- Cooperative Attitude
- Reliable and Responsible
- Issue Resolution
- Complaint Resolution
Languages
Spanish
Native/ Bilingual
Timeline
Cashier /Waiter
Jans & Astros Family Restaurants
12.1993 - 01.2019
Medical Assistant
Metropolitan Skills Center
Similar Profiles
Donovan DeschampsDonovan Deschamps
Farm Hand at Warren Jans, Family FriendFarm Hand at Warren Jans, Family Friend
Monica WhittMonica Whitt
Tournament Manager at Houston Astros - Astros Golf FoundationTournament Manager at Houston Astros - Astros Golf Foundation
Jason A CantyJason A Canty
Restaurant Owner/GM at Anneke JansRestaurant Owner/GM at Anneke Jans