Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Miguel Tejeda

Waukegan,IL

Summary

Professional technical support professional with strong track record in troubleshooting, problem-solving, and delivering exceptional customer service. Adept at collaborating with teams to achieve optimal results and adapt to changing demands. Skilled in software and hardware diagnostics, network configuration, and user training. Known for reliability, effective communication, and proactive approach to resolving issues.

Overview

33
33
years of professional experience

Work History

Technical Support Specialist

WW Grainger
11.2015 - Current
  • Walked individuals through basic troubleshooting tasks.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and provide solutions.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • ensure customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Help with training new hires on technical support procedures, contributing to overall team success and performance improvement.
  • Support the team as bench ready, monitoring calls, and providing feedback as necessary.

Facility Maintenance Manager

WMS Gaming Inc.
02.1992 - 01.2014
  • Coordinated with vendors to obtain cost-effective solutions, negotiating contracts for maintenance services and supplies.
  • Scheduled routine maintenance and repair of facility equipment.
  • Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
  • Evaluated facilities to determine if company maintenance protocols complied safety regulations.
  • Managed staff of 20, created work schedules, distributed assignments, and supervised day-to-day operations.
  • Collaborated with cross-functional teams to support organizational goals related to facility operations and capital improvement projects.
  • Provided technical expertise during the planning stages of new construction projects or major renovations within the organization''s facilities.
  • Conducted regular building assessments to identify areas for improvement or necessary repairs, prioritizing projects based on urgency or impact on operations.
  • Oversaw contractor relationships during site improvements or expansions by managing bid processes, contract negotiations and ensuring the successful completion of projects.
  • Optimized energy consumption, implementing energy-saving measures such as retrofitting lighting systems and upgrading HVAC units.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

Industrial Maintenance Certificate -

College of Lake County
Grayslake, IL
05-2002

High School Diploma -

CET
Mexico
06-1989

Skills

  • Technical troubleshootin
  • Customer support
  • Preventive Maintenance
  • Maintenance recordkeeping
  • Project leadership
  • Staff supervision
  • Electrical systems
  • Schedule creation
  • Troubleshooting

Languages

Spanish
Native or Bilingual

Timeline

Technical Support Specialist

WW Grainger
11.2015 - Current

Facility Maintenance Manager

WMS Gaming Inc.
02.1992 - 01.2014

Industrial Maintenance Certificate -

College of Lake County

High School Diploma -

CET

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Miguel Tejeda