Miguel Torres
Queens,NY
Summary
Dynamic Operations Supervisor with a proven track record at CBS, adept in safety compliance and enhancing customer relationships. Excelled in logistics coordination, achieving a significant improvement in efficiency. Skilled in performance evaluation and fostering teamwork, I consistently delivered above expectations in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
CBS
Brooklyn , NY
10.2023 - Current
- Manage all foremen and porters on duty.
- Train all employees to meet facility requirements.
- Conduct quality control checks.
- Promptly manage all client requests.
- Maintain constant communication with clients and property management to ensure quality service.
- Maintain all inventory and supplies.
- Distribute all equipment, supplies, and other materials in a cost-effective and efficient manner.
- Maintain and organize inventory, and be accountable for equipment supplies.
- Maintain accurate timekeeping records daily, and submit weekly payroll.
- Maintain personnel calendar and documents: sick, personal, holiday, and other applicable records.
- Create and maintain all work orders upon request.
- Maintained safety records, investigated work-related incidents, and coordinated required safety training.
- Updated change of space forms, section lists, and related locations.
Operations Manager
Adamas Building Services
Rutherford, NJ
01.2020 - 09.2023
- Oversaw doormen and security personnel at commercial and residential sites.
- Handled scheduling, payroll, and call-outs for workforce exceeding 150 employees.
- Ensured staff compliance with fire safety regulations.
- I traveled to each location daily and completed on-site inspections and reports.
- Maintained 24/7 on-call status to handle urgent situations with immediate site visits.
- Maintain relationships with management at each location.
- Provide weekly and monthly reports to management.
- I attended all board meetings monthly, with management.
- Facilitated teamwork in numerous union-based work environments.
Doorman Supervisor
PBS
Brooklyn, NY
09.2013 - 01.2020
- Manage the doorman and concierge at multiple locations.
- Handled scheduling, payroll, and call-outs for a workforce exceeding 200 employees.
- Ensured staff compliance with fire safety regulations.
- Completed inspection reports consistently for each location visited.
- Stayed available around the clock for emergency site visits.
- Maintain relationships with management at each location.
- Prepare detailed weekly and monthly analyses for managerial review.
- I attended all board meetings monthly, with management.
- Enhanced collaboration among employees in union-based settings.
Education
Associate of Science - Computer Science
LaGuardia Community College
Long Island City, NY05-2009
Skills
- Safety Compliance Oversight
- Performance Evaluation
- Data analysis
- Risk management
- Logistics coordination
- Customer relationship management
Languages
Spanish
Professional
Timeline
Operations Supervisor
CBS
10.2023 - Current
Operations Manager
Adamas Building Services
01.2020 - 09.2023
Doorman Supervisor
PBS
09.2013 - 01.2020
Associate of Science - Computer Science
LaGuardia Community College
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