Summary
Overview
Work History
Education
Skills
Language Competencies
Volunteer Experience
Languages
Timeline
Generic

Miguel Vaca

Chino Hills,CA

Summary

A hardworking and passionate job seeker with strong organizational skills eager to secure n AR Specialist position. Ready to help the team achieve company goals.

Overview

24
24
years of professional experience

Work History

Mortgage Collection Coordinator

FCI
10.2018 - 07.2023
  • Responsible for managing a delinquent loan portfolio of 400 loans per month
  • Collaborated with customers to address billing inquiries, resolve disputes, and maintain positive client relationships
  • Made outbound calls while working in the call center, helping customers with their loans
  • The coordinator will collect payments on delinquent loans, negotiate repayment plans, and educate consumers on options to avoid future delinquency and foreclosure, including a Deed in Lieu, Short Sale, and Loan Modifications
  • Skip traced to find customers who were delinquent on their loans.

AR Collection Specialist

BaronHR
06.2012 - 09.2018
  • Generated and reviewed invoices, ensuring accuracy and compliance with contractual agreements
  • Analyzed billing data to identify discrepancies, resolved billing issues, and ensured timely and accurate invoicing
  • Manage customer setup process, including billing, credit, and contact information
  • Handled heavy direct customer telephone collection of past-due invoices.
  • Prepared and delivered billing reports to internal stakeholders, highlighting key metrics and trends related to billing and revenue
  • Assisting the Funding Company with requests for revised invoices, credit memos, or any issues related to an outstanding invoice
  • Organized weekly meetings with branch managers to facilitate customer communication and boost the payment process
  • Reconciled company bank, credit card, and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.

Collections Manager

Bertrand Management Group
01.2000 - 04.2012
  • Hire, manage, develop, and train staff members, establish goals, and conduct performance reviews
  • Reconciled account files and produced monthly reports to keep the CFO informed about office operations
  • Ensured company policies and procedures, emphasizing productivity, quality control, and safety specific to FDCPA guidelines
  • Verified 65 salaried and hourly employee timecards to prepare accurate weekly payroll.
  • Trained and mentored new employees on collection methods, documentation requirements, and performance strategies.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Oversaw daily posting of payments to customer accounts.

Education

Associate degree - Business

University of Phoenix
Ontario, CA
05.2012

Skills

  • Intermediate in Microsoft Office programs (Word, Excel, PowerPoint)
  • Ability to prioritize and manage multiple responsibilities
  • Experience in a call center environment
  • Office administration
  • Team Leadership
  • Outstanding organizational, multitasking, and problem-solving abilities
  • 10 years of Collections/Loss Mitigation experience with Knowledge of FDCPA and CFPB
  • Critical Thinking

Language Competencies

native language, fluent (speaking, reading, writing)

Volunteer Experience

  • Hope Worldwide, Volunteer, 05/01/10, PRESENT, Volunteer for the homeless community., Supervised three teams of five people to ensure the successful completion of assisting the homeless residents with food and supplies in our locale community.
  • Lighthouse Church of Christ, Youth Mentoring Organization, 06/01/15, 2022, Worked as a volunteer youth mentor to empower and support junior high students., Developed productive after-school activities for young adults to reinforce positive learning.

Languages

Spanish
Full Professional

Timeline

Mortgage Collection Coordinator

FCI
10.2018 - 07.2023

AR Collection Specialist

BaronHR
06.2012 - 09.2018

Collections Manager

Bertrand Management Group
01.2000 - 04.2012

Associate degree - Business

University of Phoenix

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Miguel Vaca