MIGUEL VALENCIA
Eagan,MN
Summary
Dynamic professional with a proven track record in customer service and operational efficiency, notably at The UPS Store Inc. Excelled in handling escalated customer issues, enhancing client satisfaction, and mentoring teams for peak performance. Skilled in customer relations and process optimization, adept at fostering positive outcomes and streamlining workflows.
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
10
10
years of professional experience
Work History
COSTUMER SERVICE SPECIALIST
The UPS Store Inc.
10.2023 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Collaborated with team members to create effective strategies for improving overall customer experience.
Operation Specialist
LA Fitness International
07.2023 - Current
- Provided training and mentorship to junior staff members, contributing to overall team success.
- Ensured compliance with industry regulations, minimizing risk exposure for the organization.
- Improved operational efficiency by streamlining processes and implementing new workflow strategies.
- Supported business continuity planning efforts by developing contingency plans and emergency response protocols.
SUBWAY ARTIST
SUBWAY®Restaurants
01.2015 - 09.2020
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
- Contributed to creative process through original ideas and inspiration.
- Successfully balanced multiple commissioned projects, delivering high-quality work within tight deadlines.
Education
GED -
INSTITUCION EDUCATIVA RODRIGO LLOREDA CAICEDO
CALI, COLOMBIA 12-2011
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Price quotes
- Active listening
- Building rapport
- Relationship building
- Complaint handling
- Sales closing
- Store maintenance
Languages
Spanish
Native or Bilingual
Timeline
COSTUMER SERVICE SPECIALIST
The UPS Store Inc.
10.2023 - Current
Operation Specialist
LA Fitness International
07.2023 - Current
SUBWAY ARTIST
SUBWAY®Restaurants
01.2015 - 09.2020
GED -
INSTITUCION EDUCATIVA RODRIGO LLOREDA CAICEDO
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