Miguel Velasquez
Charlotte,North Carolina
Summary
Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mexico Account Representative Captain
Total Quality Logistics Inc.
04.2022 - Current
- Increased customer satisfaction ratings through proactive actions
- Contacted customers to assess satisfaction
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized transportation capacity utilization, resulting in reduced transportation expenses.
- Oversaw transportation coordination efforts ensuring on-time deliveries while minimizing transportation costs.
- Managed transportation networks effectively, improving on-time delivery rates while minimizing transportation costs.
- Streamlined communication for international business negotiations, contributing to successful deals.
Mexico Account Representative
Total Quality Logistics Inc.
03.2021 - 04.2022
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Kept detailed records of customer interactions for optimal traceability.
- Implemented customized account plans to meet individual client needs.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Analyzed accounts for delinquencies and other ongoing issues.
- Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
- Conducted regular account reviews to identify opportunities for growth and client satisfaction improvement.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
- Retained high-value clients by providing exceptional support and personalized service.
- Collaborated with other departments to address customer needs and service requests.
- Supported customer satisfaction through regular follow-up and communication.
- Exceeded sales targets through consistent follow-ups and relationship-building with clients.
- Achieved revenue targets by developing targeted account strategies.
- Interpreted financial data to identify trends and opportunities.
- Negotiated contracts and agreements with clients to achieve favorable terms.
Outside Sales Representative
Inca Distributions
12.2018 - 03.2021
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Exceeded monthly sales targets and quotas consistently.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Monitored competitor activities to maintain competitive advantage.
- Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
- Met existing customers to review current services and expand sales opportunities.
Education
No Degree - Marketing
Universidad Jose Antonio Paez
San Diego, Venezuela05.2018
Associate of Arts - Culinary Arts
Insituto Culinario Le Gourmet's
Valencia, Venezuela10.2015
High School Diploma -
Instituto Maria Montessori
Valencia, Venezuela07.2015
Skills
- Customer Engagement
- Problem-Solving
- Customer Relationship Management
- Account Management
- Goal-Oriented
- Sales proficiency
- Account Reconciliation
- Prospecting skills
- Regulatory Compliance
- Data Tracking
- Team Development
- Team motivation
Certification
Vibrational Coach
Languages
Spanish
Native or Bilingual
Timeline
Mexico Account Representative Captain
Total Quality Logistics Inc.
04.2022 - Current
Mexico Account Representative
Total Quality Logistics Inc.
03.2021 - 04.2022
Outside Sales Representative
Inca Distributions
12.2018 - 03.2021
No Degree - Marketing
Universidad Jose Antonio Paez
Associate of Arts - Culinary Arts
Insituto Culinario Le Gourmet's
High School Diploma -
Instituto Maria Montessori