Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miguel Velez

Clifton

Summary

Enthusiastic bilingual receptionist offering exceptional support to team members and clients. Skilled at coordinating conference room reservations, decision making and collecting messages to facilitate office operations in corporate environments. Having phenomenal administrative assistance traits to always anticipating needs for others. Mainly to be focused on making the company better and maximizing productivity to meet challenging daily demands. Accustomed to balancing massive professional inquiries with needs especially utilizing MS office and Google suites.

Overview

20
20
years of professional experience

Work History

Receptionist (Administrative Assistant)

Epiq Systems
07.2024 - Current
  • Managed front desk operations, conference center bookings, providing exceptional customer service to visitors and callers.
  • Coordinated appointment scheduling and maintained accurate records for efficient office workflow.
  • Assisted in handling incoming inquiries and directing them to appropriate departments promptly.
  • Supported office administration by maintaining organized filing systems and managing correspondence.
  • Improved visitor experience by ensuring a welcoming atmosphere and addressing concerns proactively.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Lobby Concierge

Swiss Post Solutions
09.2023 - 06.2024
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Resolved issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

Receptionist/Switchboard

Swiss Post Solutions
03.2022 - 07.2023
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe work place.
  • Scheduled office meetings and client appointments for staff teams also organized coordinated different events while focusing on delivering superior customer service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity while also using slack.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Concierge/Receptionist

G4S Secure Solutions
04.2010 - 03.2020
  • Accepted photo identifications and accurately matched names and individuals to grant access.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to floor.
  • Answered multi-line switchboard, responded and checked email requests and transferred calls to correct departments.
  • Managed badge activation to employees in corporate database, scheduled and confirmed appointments, booked conference rooms.
  • Entered daily data in building engines and documented office activities with MS Office.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Front Desk Agent/Residential Concierge

Royale Company
08.2016 - 11.2018
  • Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties.
  • Kept reception area clean and neat to give visitors positive first impression in a corporate environment.
  • Escorted guests to assigned rooms, including following through with special accommodations and requests.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Provided clerical support to company employees by copying, faxing and filing documents.

Security Officer

FJC Security Services
10.2009 - 01.2011
  • Oversaw premises entry and exit of up to 300 employees and visitors daily.
  • Identified violators and escorted departing personnel to guard against theft of property.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
  • Reviewed camera/system feeds and alerted proper respondents regarding activity.

Financial Aid Assistant

Devry University
07.2007 - 09.2008
  • Assisted students and families in filling out financial aid applications.
  • Guided students through financial aid processes, including completing necessary forms, filing, documents, preparing reports and updating account records.
  • Contacted families and students about late payments and account statements.
  • Proactively identified solutions for customers experiencing credit issues.

File Clerk

Bronx Community College
09.2005 - 12.2006
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Managed office inventory by restocking supplies and placing purchase orders.
  • Organized weekly staff meetings and logged in time for corporate records.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.

Education

Computer Information System

Devry University
Long Island City, NY

Human Services

Bronx Community College
Bronx, NY

High School Diploma - undefined

Walton High School
Bronx, NY

Skills

  • Customer and client relations
  • Leadership
  • Administrative support
  • Clerical duties
  • Detail-Oriented
  • Adaptability

Timeline

Receptionist (Administrative Assistant)

Epiq Systems
07.2024 - Current

Lobby Concierge

Swiss Post Solutions
09.2023 - 06.2024

Receptionist/Switchboard

Swiss Post Solutions
03.2022 - 07.2023

Front Desk Agent/Residential Concierge

Royale Company
08.2016 - 11.2018

Concierge/Receptionist

G4S Secure Solutions
04.2010 - 03.2020

Security Officer

FJC Security Services
10.2009 - 01.2011

Financial Aid Assistant

Devry University
07.2007 - 09.2008

File Clerk

Bronx Community College
09.2005 - 12.2006

Computer Information System

Devry University

Human Services

Bronx Community College

High School Diploma - undefined

Walton High School