Miguel Villa
Richmond,CA
Summary
Resourceful Shift Leader Manager with a proven track record of high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excellent communication and problem-solving abilities contribute to effective team coordination and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Shift Leader Manager
Ikes Love and Sandwiches
Pinole, CA
05.2022 - Current
- Supervised and trained new shift leaders on store operations, policies, and procedures.
- Assisted customers with inquiries, complaints, and concerns in a timely manner.
- Monitored team performance to ensure compliance with company standards.
- Resolved conflicts between employees or customers in an efficient manner.
- Performed cashier duties when necessary including handling payments from customers using POS systems or cash registers.
- Managed closing procedures such as counting money in the register drawers and reconciling receipts against reports.
- Participated in weekly team meetings to discuss upcoming events or promotions.
- Helped employees accomplish tasks during peak periods.
Cashier/Receptionist
Axion Tax and Beyond
Pleasant Hill, CA
01.2019 - 05.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, andprocessed payments by cash, check, credit card, gift card, or automatic debit.
- Issued receipts, refunds, credits, or changes due to customers.
- Assisted customers over the phone regarding store operations, product information, and order placement.
- Created schedules for tax preparers.
Education
High School Diploma -
Summit Tamalpais Public Schools
Richmond, CA06-2023
Skills
- Compliance Management
- Workplace Safety
- Employee Training
- Team Management
- Technical knowledge
- Equipment Troubleshooting
- Quality Assurance
- Inventory Control
- Shift leadership
- Staff Motivation
- Handling Customer Complaints
- Cash Handling
- Inventory controls
- Training and mentoring
- Opening and closing procedures
Languages
Spanish
Full Professional
Timeline
Shift Leader Manager
Ikes Love and Sandwiches
05.2022 - Current
Cashier/Receptionist
Axion Tax and Beyond
01.2019 - 05.2022
High School Diploma -
Summit Tamalpais Public Schools
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