Miguel Villarreal
Alamo
Summary
I have had experience in different fields in the workplace. I've been a detail-oriented journalist with expertise in writing, editing, and fact-checking. Proven ability to conduct impactful interviews and collaborate with diverse teams to produce engaging stories. I have had the pleasure of working in the food industry, showing my skills as a cook. My communication skills took me all over the U.S., working in Call Centers for different Companies. My work in construction showed me a strong work ethic. Construction work combines discipline, integrity, and skill. It showed me to continue to develop new trades as the years went by.
Overview
27
27
years of professional experience
Work History
Journalist
La Feria News
03.2023 - 10.2025
- Researched and wrote articles covering local events, community issues, and cultural stories.
- Conducted interviews with community leaders, residents, and experts to gather diverse perspectives.
- Edited and proofread content for clarity, accuracy, and adherence to publication standards.
- Collaborated with photographers and graphic designers to enhance visual storytelling in publications.
Cook
La Feria Cafe
01.2014 - 05.2024
- Prepared and cooked menu items according to recipes and quality standards.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Assisted in inventory management, ensuring proper stock levels of ingredients.
- Collaborated with team members to streamline food preparation processes.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Prep Cook
Longhorn Steakhouse
09.2009 - 02.2013
- Prepared high-quality ingredients to ensure consistency and freshness in menu items
- Operated kitchen equipment efficiently, maintaining safety and sanitation standards
- Assisted chefs in executing daily specials, enhancing menu variety and customer satisfaction
- Collaborated with team members to maintain cleanliness and organization in the kitchen
- Followed orders from head chef to establish productive and timely preparation of meals.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Construction Worker
Olivarez Construction
02.2001 - 12.2008
- Operated heavy machinery for excavation and site preparation.
- Ensured compliance with safety regulations on construction sites.
- Collaborated with team members to complete projects efficiently.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Operated power equipment to move materials and promote job efficiency.
- Operated forklifts and boom lifts to complete various tasks.
Customer Service Representative
Convergys
10.1998 - 01.2001
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high call volumes while maintaining quality service standards.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Implemented strategies for improving customer satisfaction and retention rates.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Addressed customer account discrepancies and concerns.
Education
High School Diploma -
PSJA High School
Pharr, TX05-1994
Skills
- Writing and editing
- Deadline management
- Content creation
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Problem-solving
- Heavy lifting
- Construction
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Journalist
La Feria News
03.2023 - 10.2025
Cook
La Feria Cafe
01.2014 - 05.2024
Prep Cook
Longhorn Steakhouse
09.2009 - 02.2013
Construction Worker
Olivarez Construction
02.2001 - 12.2008
Customer Service Representative
Convergys
10.1998 - 01.2001
High School Diploma -
PSJA High School