MIGUEL VIRGEN
Arroyo Grande,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
General Manager
Urbane Cafe
10.2022 - Current
- Recruited team members to maintain adequate staffing levels: Led a team of 15+ employees to ensure customer satisfaction and operational excellence.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Established employee development plan, setting clear expectations for team members: Improved team efficiency by 30% through enhanced training and workflow optimization.
- Prepared staff work schedules and assigned specific
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty: Improved customer satisfaction ratings by 9%
- Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Coordinated staff training sessions to ensure compliance with company policies and procedures: Oversaw staff training programs, improving overall speed by 20% and increasing customer satisfaction ratings.
- Operations Management: Ability to manage daily operations, ensure compliance with regulations, and maintain a safe and clean environment: Scored 94% and 95% out of 100% on the last two Health Department inspections. (2025)
- 2024 and 2025 Top 6 performer out of 35 locations in CA.
Assistant Manager
Urbane Cafe
04.2015 - 09.2021
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Coached and mentored new employees on company policies and procedures.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Developed existing team into high productivity, results-oriented unit through creative initiatives: Managed to control speed of service and ticket time with the goal to send orders within 7 minutes to ensure quality and speed.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations:
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Inventory control
Timeline
General Manager
Urbane Cafe
10.2022 - Current
Assistant Manager
Urbane Cafe
04.2015 - 09.2021
Similar Profiles
Tiffany ValdezTiffany Valdez
Cashier at Urbane CafeCashier at Urbane Cafe
Gabriel AcostaGabriel Acosta
Store Manager at Urbane CafeStore Manager at Urbane Cafe
Landon JohnsonLandon Johnson
Team Member at Urbane CafeTeam Member at Urbane Cafe
Nemesia FuentesNemesia Fuentes
RN at Mission View Health CenterRN at Mission View Health Center
Lauren DuarteLauren Duarte
Emergency Department and House Supervision Manager at Adventist Health Sierra VistaEmergency Department and House Supervision Manager at Adventist Health Sierra Vista