Microsoft Windows
Miguel Yousif
Riverside,CA
Summary
Knowledgeable IT Support Analyst that adapts freely to diverse situations and changing demands. Well-versed in Microsoft Office, Kali Linux, and Powershell and skilled in troubleshooting. Over 3 years of IT industry experience in support roles. Detail oriented with proven success in leadership, interpersonal, and organizational skills. Main purpose is to craft the highest standard of work. Most importantly, is always open to learning new skills.
Overview
4
4
years of professional experience
13
13
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Software Support
Anyone Home
Lake Forest, CA
09.2022 - Current
- Troubleshoot client requests through ticketing system
- Use Microsoft 365 to navigate and find necessary files to help resolve tickets
- Provide client support through email, phone, and ticket requests.
Lending Support Specialist
United Wholesale Mortgage
Pontiac, MI
07.2020 - 10.2020
- Proof-read loans that were entered through the system
- Assisted in troubleshooting application errors
- Assisted in organizing loans for underwriters so that loans may be processed quicker
- Splitting and labeling new loan packages
- Ordering flood certifications, FHA case number assignments and verifications of income
- Entering data, Social Security Number verifications, and indexing of loan conditions
Office Assistant/Customer Support
National Renovation
Chino, CA
07.2016 - 09.2018
- Process painting, carpet, janitorial, drywall, and shampoo invoices on a daily basis
- Authorized and reviewed work orders before they were sent out for daily jobs
- Coordinated and organized material bills from company purchases
- Assisted customers with scheduling and any questions/concerns regarding labor work
- Preparing bills receivable, invoices and bank deposits
- Assisted customers with warranties referring to issues regarding material or job performance
Marketing Coordinator
Reliable Renovation
Corona, CA
02.2016 - 06.2016
- Conducted research using internet and other resources in order to accommodate specific project needs
- Worked with marketing team in developing and implementing new marketing goals + plans and reached every quarterly goal of 10+ contracts
- Ensured marketing projects were completed, scheduled, and within budget to best possible quality standards
- Promoted the company by going out and marketing in different apartment complexes
- Assisted customers with sales on different types of flooring such as tile, carpet, vinyl, etc
- Coordinated job walks with supervisors to make sure everything was done according to the scope of work
Retail Sales Associate
Wireless Vision, T-Mobile
Sterling Heights, MI
07.2015 - 02.2016
- Meet or exceed sales and customer satisfaction goals
- Delivered an outstanding store experience that promotes customer loyalty and strengthens the T-Mobile brand
- Guided customers through their purchasing experience with thoughtful questions, informative answers and sharing your expertise
- Helped customers explore their individual needs and provide hands-on demonstrations of the latest and greatest technology in store
Sales Consultant
Best Buy
Utica, MI
06.2014 - 08.2014
- Excel at selling products and services
- Working closely with other members of the sales team
- Responsible for helping customers locate merchandise and answering any questions related to the product(s)
- Maintained current knowledge of the technical specifications that relate to the area worked in
- Operating the cash register as needed throughout shifts
- Up-selling additional warranty protection and other store offers
Education
B.A. - Cyber Security
Macomb Community College
05.2014 - Current
Certificate of Completion -
University of California Riverside (UCR)
11.2021 - 05.2022
No Degree - Health Science
California Baptist University
05.2001 -
High School Diploma -
Notre Dame High School
Riverside 08.2008 - 05.2012
Skills
Application installations
undefinedSoftware
Mac OS
Linux
Android
Powershell
Microsoft Office
Certification
Certificate of Completion, University of California, Riverside - Cybersecurity Bootcamp Extension
Interests
Technology
Music
Entertainment
Traveling
Gaming
Timeline
Software Support
Anyone Home
09.2022 - Current
Certificate of Completion, University of California, Riverside - Cybersecurity Bootcamp Extension
05-2022
Certificate of Completion -
University of California Riverside (UCR)
11.2021 - 05.2022
Lending Support Specialist
United Wholesale Mortgage
07.2020 - 10.2020
Office Assistant/Customer Support
National Renovation
07.2016 - 09.2018
Marketing Coordinator
Reliable Renovation
02.2016 - 06.2016
Retail Sales Associate
Wireless Vision, T-Mobile
07.2015 - 02.2016
Sales Consultant
Best Buy
06.2014 - 08.2014
B.A. - Cyber Security
Macomb Community College
05.2014 - Current
High School Diploma -
Notre Dame High School
08.2008 - 05.2012
No Degree - Health Science
California Baptist University
05.2001 -
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