Miguel Zamora
Bakersfield,CA
Summary
Experienced Support Staff at Aimes Consulting INC with a background in providing care for individuals with developmental disabilities as a Registered Behavioral Technician (RBT) at MARS GROUP INC. Skilled in communication and customer service from previous roles at Vallarta Supermarkets and Panda Express. Committed and dependable professional.
Overview
14
14
years of professional experience
Work History
Support Staff
AIMES Consulting Inc.
Bakersfield, CA
06.2018 - Current
- Contacted patients' relatives to coordinate family visits and conferences.
- Administered oral medications following physician's prescriptions and instructions.
- Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Accompanied patients to medical and counseling appointments.
- Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
- Recorded patients' health metrics using thermometers or blood pressure gauges.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
- Influenced patients' behavior with interaction, counseling or instruction.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Developed basic strategies to promote patient safety, wellness and independence.
- Assisted patients improve social relationships and engagement.
- Aided patients in performing activities of daily living.
- Monitored patients' overall health and promptly communicated any changes or abnormal behavior or physical condition to medical personnel.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Bathed, fed and dressed patients based on individual abilities.
- Took and recorded measurements of patients' physical condition using thermometers and blood pressure gauges.
- Collaborated with client and clinician to develop goals and a clinical treatment plan, providing support throughout the process.
- Identified and supported patients by addressing individual mental health challenges.
- Documented client movement on and off unit by tracking times and destinations.
- Contributed to the development of effective strategies for addressing patient challenges through comprehensive treatment planning.
- Documented patient interactions in compliance with HIPAA requirements.
- Engaged clients in therapeutic groups to promote coping skills, education and life skills.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Provided excellent service to patients through personable communication.
Registered Behavioral Technician Technician
MARS, GROUP III, INC
, CA
09.2015 - 09.2017
- Recognized as an invaluable asset to MARS due to strong work ethic and ability to successfully meet client needs
- Pioneered successful completion of RBT certification program as one of the initial team members, reflecting dedication and commitment towards professional development
- Obtained multiple Credentials/Certifications: Registered Behavioral Technician (RBT), Direct Support Professional year 1 & 2 (DSP1 and DSP2), Crisis Prevention Intervention (CPI) and CPR/First Aid while at MARS.
- Maintained clear communication with Administrator and House Lead Staff, fulfilling assigned tasks as directed
- Provided direct staff supervision for consumers with diverse disabilities such as behavioral, emotional, forensic, and developmental.
- Implemented consumer's objectives and behavior plans specified in the IPP.
- Supervised consumers in various tasks, training, and community integration activities.
- Offering support to consumers in maintaining personal hygiene through assistance with personal care needs (ADLS).
- Provided timely reporting of all incidents and occurrences, such as suspected abuse or neglect, to House Lead Staff and Administrator.
- Maintained & enforced necessary conditions for residential program operation while upholding health & safety of residents, colleagues, & the public.
- Managed various responsibilities to maintain a clean and organized environment which included cooking meals,
doing laundry, organizing items efficiently,and ensuring cleanliness through regular sweeping,mopping,
and restocking of essential toiletries. - Demonstrated appropriate and exemplary behavior as a role model for consumers and support staff within home and community settings.
- Consistently attended weekly contact meetings with Lead Staff and actively engaged in all required inservices.
- Facilitated necessary communication, both verbally and in writing, regarding matters essential to all staff on assigned and upcoming shifts.
- Ensured daily completion of charting to maintain up-to-date consumer data.
- Actively followed activities schedules, ensuring consumer engagement while consistently providing choices.
- Demonstrated knowledge and adherence to emergency plans and procedures, ensuring the safety and wellbeing of all.
Stocker, Bakers, Vallarta Supermarkets
, CA
04.2012 - 05.2014
- Delivered exceptional customer service by warmly greeting customers and promptly addressing their inquiries
- Filled and rotated produce cases and dry tables
- Managed product unloading process
- Provided customers with product information to assist in their purchasing decisions
- Broke down pallets, separating produce for sales floor, cooler and/or back room prep area
- Implemented processing techniques to efficiently prepare produce items for case filling and organization on dry tables
- Managed ad verification process, maintained accurate signage display, and ensured removal of outdated signs.
- Consistently carried out price adjustments for various items
- Managed 'Value Added Items' processing for the Produce Specialty department
- Operated pallet jack, scissor lift, baler, compactor and scrub machine
- Performed various assigned duties.
Bakersfield, Panda Express
, CA
06.2013 - 02.2014
- Some of my responsibilities were as follows: Perform routine food service activities according to established operational policies and procedures
- Demonstrate basic knowledge of menu and respond to quest inquiries and concerns in a courteous manner
- People Oriented- enjoys working with our guests and fellow associates, possess good communication and interpersonal skills
- Growth Oriented- knows that learning and growth are keys to personal and professional success and is willing and able to share with others.Greet and serve customers with quality food and service
- Assist in ensuring a clean, safe and well-organized restaurant
- Follow food and restaurant safety standards and guidelines
- Attention to detail in food/service quality and cleanliness
- Ensure a constant and adequate supply of ingredients are prepared according to company specifications and local health regulations
- During my employment at Panda Express I was considered a good employee
- Although I was hired on as a cook I also learned how to become a server due to coworkers calling in; I soon realized how to become better at providing good customer service through my interactions with other customers
- I was able to complete all expected task in a timely manner, was punctual, and an overall good team member to the panda express I serviced.
Education
High School Diploma - General Education
Highland High School
01.2012
Skills
- Handling Pressure
- Leadership
- Customer Service
- Planning
- Judgment and Decision Making
- Inventory Management
- Problem Solving
- Cleaning and Sanitizing
- Conflict Resolution
- Capacity/Patience to work with very difficult behaviors/people
- Multitasking and Time Management
Languages
Timeline
Support Staff
AIMES Consulting Inc.
06.2018 - Current
Registered Behavioral Technician Technician
MARS, GROUP III, INC
09.2015 - 09.2017
Bakersfield, Panda Express
06.2013 - 02.2014
Stocker, Bakers, Vallarta Supermarkets
04.2012 - 05.2014
High School Diploma - General Education
Highland High School