Miguel Zamora-Aguirre
West Valley City
Summary
Dynamic professional with extensive experience at Cyprus Credit Union, excelling in team management and customer relations. Proven track record of enhancing staff performance and boosting customer satisfaction ratings. Skilled in financial analysis and decision-making, adept at developing strategies that drive improvement and foster strong client and staff relationships.
Overview
6
6
years of professional experience
Work History
Assistant Branch Manager
Cyprus Credit Union
06.2022 - Current
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
Financial Services Representative
Cyprus Credit Union
07.2019 - 06.2022
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Maintained updated records of all financial transactions to support traceability.
- Analyzed and interpreted financial data to inform business decisions.
- Evaluated financial performance of clients and identified potential areas of improvement.
Education
High School Diploma -
Cyprus High School
Magna, UT05-2019
Skills
- Customer relations
- Team management
- Client relationship building
- Decision-making
- Performance management
- Coaching and mentoring
- Verbal and written communication
- Attention to detail
Languages
Spanish
Professional Working
Timeline
Assistant Branch Manager
Cyprus Credit Union
06.2022 - Current
Financial Services Representative
Cyprus Credit Union
07.2019 - 06.2022
High School Diploma -
Cyprus High School
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