Miguel A Corona Jr
Culture Setting Specialist
San Diego,CA
Summary
Accomplished Senior Cook at Hilton Bayfront, adept in kitchen management and guest relations, enhanced dining experiences through meticulous food safety practices and innovative menu development. Demonstrated leadership by mentoring staff, contributing to a significant increase in customer satisfaction. Skilled in cost control and operations management, ensuring high-quality standards and efficient service.
Overview
27
27
years of professional experience
Work History
Senior Cook/ Guest Interaction
Hilton Bayfront
02.2009 - Current
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Placed orders to restock items before supplies ran out.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Coordinated with team members to prepare orders on time.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Utilized culinary techniques to create visually appealing dishes.
- Modified recipes to accommodate dietary restrictions and allergies.
- Assisted with menu development and planning.
- Disciplined and dedicated to meeting high-quality standards.
- Set up and broke down kitchen for service.
- Participated in food tastings and taste tests.
- Evaluated food products to verify freshness and quality.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Monitored food production to verify quality and consistency.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Answered guest questions with responses about menu, promotions and specials.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Grilled meats and seafood to customer specifications.
- Checked food temperature regularly to verify proper cooking and safety.
- Plated and presented all dishes to match established restaurant standards.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Monitored food quality and presentation to maintain high standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Maintained high level of professionalism and discretion when dealing with guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Scheduled and confirmed restaurant reservations for guests.
- Provided accurate information regarding local attractions, restaurants and activities.
- Greeted guests upon arrival by providing warm welcome.
- Upheld hotel policies and procedures by providing high level of customer service.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Facilitated and coordinated transportation services for guests.
- Handled customer complaints to satisfy and retain guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Created welcoming and comfortable environment for guests.
Fine Dinning Cook
Hotel Del Coronado
06.2014 - 11.2017
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Grilled meats and seafood to customer specifications.
- Provided support to crew members through all facets of food preparation and delivery.
- Adjusted gas and electric grills to specified temperatures for quality food output.
- Verified order accuracy and quality ahead of service to maintain standards.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned, scraped, trimmed and filleted various seafood products.
- Operated grinders, mincers and other equipment to process meat, poultry and fish.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Guest Service Representative
San Diego Fish Market Restaurant and Market
06.2006 - 12.2009
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Advised customers about special offerings and menu items to help drive sales.
- Promoted business loyalty by fostering positive customer relationships.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Answered phone calls to take orders, give information and document reservations.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Restaurant Server
San Diego Marriott Marquise
06.2002 - 03.2009
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Stayed up-to-date on menu changes to help customers make food choices.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
GED - Math, Biology, English, History, Spanish
San Diego Centre City
San Diego, CASkills
- Kitchen Management
- Menu development
- Cost Control
- Food Safety
- Operations Management
- Budgeting and cost control
- Order delivery practices
- Guest Relations
- Concierge support
- Food and Beverage Area Setup
- Data inputting
- Language proficiency
- Knowledge of local area
- Product Sales
Accomplishments
Gotten many awards and recognitions throughout my years of experience working with guests and team members such as employee of the month, team member of the year. Did voluntary work for non profit programs for kids and adults. Lead to successful Learning Centers and Sports programs. Planned and Coordinated successfully memorable weddings and events
Languages
Spanish
Native or Bilingual
Timeline
Fine Dinning Cook
Hotel Del Coronado
06.2014 - 11.2017
Senior Cook/ Guest Interaction
Hilton Bayfront
02.2009 - Current
Guest Service Representative
San Diego Fish Market Restaurant and Market
06.2006 - 12.2009
Restaurant Server
San Diego Marriott Marquise
06.2002 - 03.2009
GED - Math, Biology, English, History, Spanish
San Diego Centre City
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