Miguel A Gonzalez

Lead strategic governance and performance oversight for enterprise technology providers and affiliate partnerships, strengthening operational resilience, contractual compliance, vendor performance, and executive decision-making within a highly regulated banking environment.

• Direct governance and performance oversight for a $31 million portfolio of strategic technology service providers and 17 enterprise affiliate agreements, ensuring contractual compliance, financial accountability, operational excellence, and alignment with enterprise business objectives.
• Serve as the trusted advisor to business executives and strategic technology providers, leading executive governance reviews, resolving complex operational issues, and strengthening accountability across technology, engineering, infrastructure, analytics, resiliency, and digital product organizations.
• Evaluated contractual obligations, governance processes, and service performance, identifying 61 governance improvements that resulted in 100% adoption of standardized subcontractor monitoring and strengthened Service Level Agreement (SLA) governance.
• Lead executive governance routines by developing performance scorecards, executive dashboards, financial reporting, service-level metrics, Executive Deal Summary presentations, and issue management reporting that support executive and committee decision-making.
• Evaluate contracts, Statements of Work, Service Level Agreements, and operational deliverables while partnering with Legal, Procurement, Finance, Compliance, Risk Management, and Technology teams to strengthen governance, improve vendor accountability, support regulatory compliance, and leverage AI-assisted document analysis to improve research efficiency and consistency.

Provided strategic leadership for enterprise IT Service Management (ITSM), Service Strategy, Service Catalog, vendor management, and technology transformation, partnering with executive leadership to improve operational performance, strengthen governance, and deliver business-focused technology solutions.

• Led enterprise Service Strategy, Service Design, Service Transition, and Service Catalog initiatives that standardized technology services, improved operational efficiency, and strengthened service delivery across multiple business organizations.
• Managed strategic relationships with business executives, technology organizations, and external vendors, aligning technology services with enterprise priorities while improving governance, performance, and customer satisfaction.
• Directed matrix teams of 12–15 cross-functional technology professionals, coordinating project execution, vendor deliverables, implementation planning, risk mitigation, and executive communications.
• Partnered with executive leadership to establish technology governance standards, develop service roadmaps, and deliver executive scorecards and performance reporting that strengthened operational decision-making.
• Applied ITIL best practices across service lifecycle management, change management, incident management, and continual service improvement, increasing operational effectiveness and service maturity.
• Earned a High Performance rating for leading enterprise Service Catalog transformation initiatives that modernized technology services, strengthened governance, and enhanced the customer experience.

Partnered with business and technology leaders to deliver enterprise technology and business transformation initiatives that improved operational efficiency, optimized technology investments, and supported strategic business objectives.

• Led cross-functional technology and business initiatives that drove enterprise transformation, process optimization, and successful delivery of strategic technology solutions.
• Collaborated with business leaders, technology teams, and vendors to define requirements, evaluate solution alternatives, and implement technology initiatives aligned with operational and strategic priorities.
• Developed business cases, cost-benefit analyses, and executive recommendations that informed technology investment decisions, optimized resources, and delivered measurable business value.
• Directed end-to-end project execution by coordinating solution design, testing, implementation, executive communications, and performance reporting, enabling informed decision-making and strengthening technology governance.

Founded and led a successful fitness business, overseeing strategy, operations, financial management, technology, vendor partnerships, and customer experience while driving operational excellence and sustainable growth.

• Implemented CRM, website, mobile application, online registration, payment processing, and retail technology solutions that streamlined operations, improved efficiency, and enhanced the customer experience.
• Negotiated vendor agreements and facility lease terms with the City of Avondale, reducing operating costs while strengthening the long-term financial performance of the business.
• Recruited, coached, and led a team of five contract fitness professionals while expanding service offerings through specialized youth, teen, senior, gymnastics, and powerlifting programs that increased customer engagement.
• Established strategic partnerships with the City of Avondale, Phoenix Suns, Phoenix Mercury, and Special Olympics, leading community events and wellness initiatives that enhanced brand visibility, strengthened community relationships, and supported continued business growth.

• Scaled Agile Framework (SAFe) 6.0
• ITIL Service Design/ITIL Foundations
• PMME/Project Managment
• Six Sigma Black Belt Trained/Green Belt Certified