Miguel A. Lopez
San Antonio
Summary
Adaptable and dedicated professional with a passion for continuous learning and personal growth. Highly capable of adapting to dynamic environments and tackling new challenges. Proven ability to efficiently manage tasks, prioritize goals, and work collaboratively in fast-paced settings. Seeking to leverage strong work ethic and skills in a challenging role that fosters professional development and growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Case Aide
Compass Connections
03.2024 - Current
- Provided critical administrative support to case management teams, ensuring efficient and timely case enrollment, tracking, and closure submissions
- Ensured national case acceptance and closure compliance with program guidelines and the Office of Refugee Resettlement (ORR) protocols
- Managed and updated case data in Efforts to Outcomes (ETO) and maintained alignment with national census records
- Supported the case management team with case distribution and effective tracking to meet federal and state regulatory standards
- Communicated effectively in both English and Spanish, ensuring clear, professional, and timely interaction with clients and colleagues
- Consistently met program deadlines and exceeded expectations for case tracking and documentation compliance
- Monitored and ensured program data was tracked and entered accurately in ETO, reducing discrepancies within the first time frame
- Proactively tracked and reported on program case status, ensuring smooth communication regarding assignments, concerns, and challenges, contributing and improvement in overall workflow efficiency
- Played a pivotal role in the accurate closure of cases, helping achieve compliance rate with federal standards
- Participated in continuous professional development activities, contributing to personal growth and improved performance on the job
Unit Manager
BCFS Health & Human Services Resources
05.2022 - 03.2024
- A unit manager oversees a department or unit within a company or organization to help workers achieve their business goals
- As a unit manager, duties include scheduling shifts, assessing the unit's efficiency, and ensuring that every worker is performing their tasks correctly
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
Unit Leader
Krucial Staffing
11.2021 - 03.2022
- Established a positive work environment by promoting collaboration, fostering open dialogue, and addressing conflicts proactively.
- Boosted overall performance by identifying areas for improvement and providing targeted training programs.
- Coordinated resources effectively across various functions to ensure optimal use of personnel, equipment, and other assets.
Import Analyst
Russell A Farrow
06.2021 - 09.2021
- As an Import Analyst, you will prepare various international shipping documents such as declaration documentation in accordance with a foreign country's import/export laws, packing lists and shipping invoices
- You will collate figures and statistics, producing reports for management, and their billing
- An Import Analyst has regular contact with Freight Forwarders, communicating cargo despatch information
- You will work closely with customers to ensure all deliveries are prepared in accordance with the customer's requirements and all documentation is prepared correctly
- Analyst work can also involve providing strategic logistics advice internally to ensure the most cost effective modes of transport are being used to meet delivery deadlines
Station Agent
American Airlines
07.2013 - 06.2021
- As a customer service agent at American Airlines in Laredo we are responsible for selling tickets, working the gate to board passengers, shipments, cargo, baggage reports, aircraft inspections, as well as working with any international flights at times
- Our job duties require us to stay on top of security trainings for any changes in law
- We are responsible for the aircraft's security
- In addition, as a station agent, we are responsible for all flight operations concerning air traffic
- Assisted passengers with special needs, ensuring accessibility and a comfortable travel experience for all customers.
- Collaborated with security personnel to address potential safety concerns or incidents involving unruly passengers promptly.
- Successfully addressed emergency situations by following established protocols and working closely with relevant authorities to ensure passenger safety at all times.
Package Handler (Part-Time)
FedEx Ground
09.2020 - 02.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Proved successful working within tight deadlines and a fast-paced environment.
Service Agent/Driver
Enterprise Rent-A-Car
03.2012 - 08.2016
- At Enterprise, we are responsible of taking care of our customers by having their vehicles ready upon their arrival
- We take care of the vehicles maintenance by having them inspected
- Above all we create an exceptional customer experience that will keep bringing them back
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
Teller
Laredo Federal Credit Union
04.2012 - 07.2013
- At the Laredo Federal Credit Union, I worked as a Teller, everyday we had to balance out our boxes, money orders and cash advances to make sure we did not have any shortage or overage
- I would assist members with transactions with a positive and professional behavior
- As part of my duties I had to check the overnight drop box, and check everything was filled in its place and presentable for the members
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Customer Rep
Skechers
04.2011 - 05.2012
- At Skechers, I had different responsibilities which began with being a cashier and taking care of customers
- Any time a customer needed assistance on the floor, I would take care of them
- I needed to keep the floor in check and make sure everything was clean and presentable
- In doing so, I was offered the Assistant manager position in as little as a year of working there
Customer Rep
Michael's
10.2010 - 02.2011
- I was hired at Michael's to be a Sales Representative
- Duties came with taking care of the floor, while processing the sales at the cashier, and making sure everything was at its place at the end of the day
Customer Service and Sales Associate
Convergys
06.2009 - 07.2010
- While I was at Convergys, I would help customers over the phone with any issues they had with our cable services
- I would help by trouble shooting the equipment with the customer, to find a rapid solution
- Besides trouble shooting, customers often called with concerns regarding their billing statements, online support, and adding services
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
No Degree - Medical
Laredo College
LaredoHigh school diploma -
Dr. Leo G. Cigarroa High School
Laredo, TX05-2009
Skills
- Case Management
- Data Entry & Tracking
- Multilingual Communication
- Deadline Management
- Efforts to Outcomes (ETO)
- ORR Portal Compliance & Reporting
- GOAL-ORIENTED
- Computer Skills
- Data analyst
- Organizational Skills
- Microsoft Office
- Fast Learner
- Excel
- Excellent time management skills
- PROBLEM SOLVING
- Bilingual (Spanish & English)
- REPORT WRITING
- Great Communication
- Translation
- Infection control
- Team management
- Safety awareness
- Exceptional customer service
- Multi-tasking strength
Certification
- AED Certification
- CPR Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Case Aide
Compass Connections
03.2024 - Current
Unit Manager
BCFS Health & Human Services Resources
05.2022 - 03.2024
Unit Leader
Krucial Staffing
11.2021 - 03.2022
Import Analyst
Russell A Farrow
06.2021 - 09.2021
Package Handler (Part-Time)
FedEx Ground
09.2020 - 02.2021
Station Agent
American Airlines
07.2013 - 06.2021
Teller
Laredo Federal Credit Union
04.2012 - 07.2013
Service Agent/Driver
Enterprise Rent-A-Car
03.2012 - 08.2016
Customer Rep
Skechers
04.2011 - 05.2012
Customer Rep
Michael's
10.2010 - 02.2011
Customer Service and Sales Associate
Convergys
06.2009 - 07.2010
No Degree - Medical
Laredo College
High school diploma -
Dr. Leo G. Cigarroa High School
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