Miguel A. Robles
Omaha,NE
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Branch Services Representative
Centris Federal Credit Union
01.2021 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
- Monitored pipelines to track and log status of loans.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Garden and Lumber Associate
Home Depot
04.2020 - 01.2021
- Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.
- Worked evenings, weekends and holidays to meet needs of business.
- Restocked lumber and building materials to maintain adequate supply for customers.
- Assisted customers with loading lumber and other various building materials.
- Demonstrated highest level of ethical conduct when dealing with customers, team members and management.
- Prepared materials for safe movement and shipment and used banding machine, clincher, stretch film, and crating.
- Loaded lumber and building materials into storage facilities.
- Leveraged forklift to unload incoming freight.
- Operated forklift, payloader and railcar mover with focus on precision and safety.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Crew Member
Freezing Moo
05.2020 - 12.2020
- Greeted incoming customers and provided reliable, friendly customer service.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Processed sales transactions for cash, debit, and credit purchases.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Worked well with teammates and accepted coaching from management team.
Laborer
Jensen Retaining Walls and Landscape
06.2018 - 07.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Organized materials, tools, and equipment to supply team members.
- Utilized construction tools and machinery to effectively complete job site projects.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Operated forklifts and boom lifts to complete various tasks.
Education
University of Nebraska, Dodge St
Omaha, NEHigh School Diploma -
Omaha South Magnet High School
Omaha, NE05.2020
Skills
- Sales Expertise
- Account Management
- Opening Accounts
- Meeting Sales Goals
- Cross-Selling Expertise
- Heavy Lifting
- Time Management
- Willingness to Learn
- Analyzing Data
- Analytical Thinking
Certification
- CNP - Certified Notary Public
Spanish
I am able to communicate in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Branch Services Representative
Centris Federal Credit Union
01.2021 - Current
Crew Member
Freezing Moo
05.2020 - 12.2020
Garden and Lumber Associate
Home Depot
04.2020 - 01.2021
Laborer
Jensen Retaining Walls and Landscape
06.2018 - 07.2019
University of Nebraska, Dodge St
High School Diploma -
Omaha South Magnet High School
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