Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Miguel A. Uscanga

Los Angeles,CA

Summary

A dynamic and dedicated team player, I excelled at ALMA RESTAURANT by streamlining the order-taking process and enhancing customer satisfaction, which fostered loyalty and repeat business. My adeptness in clear communication and efficient movement, coupled with a professional appearance and exceptional customer service skills, significantly contributed to the restaurant's positive work environment and high standards of service.

Professional hospitality worker prepared for this role. Skilled in delivering exceptional customer service, managing orders efficiently, and maintaining clean, welcoming environment. Strong team player focused on adaptability and achieving results. Reliable and flexible with positive attitude and strong communication skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Restaurant Food Server

ALMA RESTAURANT
12.2022 - Current
  • Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
  • Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
  • Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
  • Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by providing attentive service and anticipating dining needs.
  • Exceeded customer expectations through friendly demeanor and attentive service despite working high-volume shifts or large parties.
  • Developed rapport with regular customers, fostering loyalty and repeat business for the restaurant.
  • Supported bartending staff by preparing drink orders when necessary, demonstrating versatility within the restaurant team dynamic.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Inspected dishes and utensils for cleanliness.
  • Processed orders and sent to kitchen employees for preparation.

Education

No Degree - Oceanography

UABC
Ensenada, Mexico
08-1989

Skills

  • Clear communication
  • Order taking
  • Table setting
  • Food safety practices
  • Professional appearance
  • Cleanliness standards
  • Food presentation
  • Guest relations
  • Foreign language skills
  • Seating arrangements
  • Efficient movement
  • Personal hygiene
  • Food allergy awareness
  • Exceptional customer service
  • Food running
  • Table bussing
  • Guest engagement
  • Supply restocking
  • Cash handling
  • Food station setup
  • Table setting knowledge
  • Service prioritization
  • Customer service
  • Team collaboration
  • Safe food handling
  • Allergy awareness
  • Table resetting
  • Hostess support
  • Team member support
  • Table setting arrangements

Languages

Spanish
Native or Bilingual

Timeline

Restaurant Food Server

ALMA RESTAURANT
12.2022 - Current

No Degree - Oceanography

UABC

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Miguel A. Uscanga